Communication | Customer Support, Problem Solving
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A skilled communications officer fluent in English and French, with extensive expertise in the business landscape. Experienced in diverse and inclusive work environments, adept at managing administrative, operational, and communication requirements as well as building high-performing teams to achieve organizational objectives.
Communications Officer | Christoffel Blindenmission | Jan 2021 – Dec 2021 | Madagascar
Implemented CBM’s communication strategy and action plan, including updating tools inventory and designing new tools based on Project Officers’ input. Managed social media presence to enhance accessibility and quality of communication.
French & English Customer Care & Quality Controller | Akilanga DMC & Events | Nov 2018 – Jan 2020 | South Africa
Proactively collaborated with clients to enhance requests and mitigate risks, ensuring quality control of files. Managed administrative duties including bookings and sourced exclusive offers for the company.
Office Administrator | The Document Department | Apr 2017 – Oct 2018 | South Africa
Coordinated printer installations, managed stock control, conducted after-sales services, supported directors administratively, ensured sales protocol adherence, managed daily operations, and provided prompt customer support.
Master of Management in Entrepreneurship and New Venture Creation
Wits Business School,
Johannesburg, 2023
Honours Degree in Business Management
Pearson Institute of Higher Education,
Johannesburg, 2016
Midrand Graduate Institute,
Johannesburg, 2015
