Martha Chauke

Results-driven and highly organized Administrative Professional with experience in corporate claims administration, office operations, debt collections, and client management. Demonstrates accuracy in document compilation, invoice processing, data capturing, and multi-stakeholder communication. Holds a Bachelor of Arts in Health Sciences and Social Services (Psychology), combining administrative precision with strong problem-solving and interpersonal communication skills.

Fully proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook) with experience supporting clients, suppliers, assessors, and management efficiently.

Claims Consultant & Coordinator - TJS Maintenance

(2026-02 - 2026-09)

• Manage claims processing from receipt through to final repair completion and audit approval.
• Receive banking claims, register case details, and maintain accurate records of quotations, repair orders, and assessments.
• Liaise between corporate clients, insurance assessors, contractors, and internal management to support project execution.
• Prepare, verify, and process invoices for payment in line with completed repairs and claims agreements.
• Draft professional email correspondence, follow up on outstanding claims, and respond to client inquiries.

Call Centre & Collections Agent - Hahn Collections

(2024-10 - 2025-09)

• Managed high-volume debtor communication while adhering to financial compliance and service standards.
• Negotiated structured payment arrangements and verified debt details against system records.
• Maintained interaction logs, documented account history, and escalated complex dispute cases appropriately.

Assistant Teacher & Administrator - Mabalane Seleka Technical School

(2023-07 - 2023-09)

• Provided administrative support to senior educators and school management.
• Assisted with assessment script marking, data entry, record maintenance, and exam invigilation supervision.

Administrative Clerk & Front Desk - Mashala Health Experts and Services

(2016-08 - 2017-12)

• Delivered professional front-office administrative support in a fast-paced health consultancy environment.
• Managed master appointment calendars, coordinated executive travel, courier logistics, and client meetings.
• Screened and directed incoming telephone queries, sorted post, and compiled operational administrative reports.

Bachelor of Arts - Health Sciences and Social Services (Majoring in Psychology) - University of South Africa (UNISA) (2020)

Certificate - HIV/AIDS Care and Counselling - University of South Africa (UNISA) (2018)

National Senior Certificate - Matric - Zitikeni High School (2012-12)