Administrator - Gavron Couriers
(2011-01 - 2019-12)
- Word processing manuscripts, letters and documents.
- Spread sheet creation and management.
- Performing and prioritizing a multitude of complex administrative duties.
- Carrying out all assigned administrative duties.
- Printing out and then distributing information.
- Processing outgoing mail.
- Filing all correspondence.
- Typing memos and correspondence.
- Filing and retrieving documents.
- Greeting and assisting visitors to the office in a courteous manner.
- Answering phone calls and forwarding callers to appropriate staff members.
- Schedule appointments and meetings.
- Carrying our reception duties.
- Making travel arrangement on behalf of senior managers.
- POD of Invoices.
- Daily COD Sales handling.
- Handling of sale walk-ins and daily cash ups.
- Photocopying and scanning documents.
- Managing staff appointments.
- Copying and distribute material.
- Meeting managers and highlighting any office issues to them.
- Streamlining office procedures to make them more efficient.
- Sorting, prioritizing and distributing incoming mail.
- Handling confidential information.
- Filing reports and information in the correct places.
Credit Control Clerk - Maluti-A-Phofung Water (Municipality)
(2002-01 - 2009-12)
- Investigating and resolving client account queries.
- Ensure that customers understood their accounts.
- Analyse and corrected accounts to ensure that the monthly statements are accurate.
- Ensure that all customers have service agreements.
- Matching and batching of Creditors invoices.
- Issuing final notice letters on non-payment accounts.
- Billing scheduling record-keeping Ensure the revenue and payments are up to date.
- Creating accounts and changing of ownership.
- Identifying reasons for non - payment and negotiating payment options with clients to ensure that outstanding amounts are received.
- Collection of debt on an individual ledger by using telephone.
- Credit notes letter and email communication.
- Action records on all steps taken towards the debt recovery process.
- Liaising with clients to achieve and to maintain issue free accounts and deliver excellent customer service.
- Ensure timely escalation of accounts.
- Build and maintain good relationships with external and internal customers.
- Settlements of daily figures.
- Maintain accurate cash flow forecasting.
- Issuing final notice letters to clients for outstanding accounts.
Creditors Assistant - Maluti-A-Phofung Water (Amanziwethu)
(2001-01 - 2002-12)
- Calling customers for outstanding debts.
- Drawing up contracts for clients, filing client details, following up on clients that have neglected their payment arrangements.
- Issuing final notice letters.
- Issuing indigent forms.
- Monitoring payments from debtors.
- Advising customers what payment methods are available.
- Billing scheduling record-keeping.
- Updating files on a regular basis.
- Making sure procedures are followed correctly.
Receptionist and Admin Clerk - Delta Brokers - Johannesburg
(2001-01 - 2001-12)
- Managing of switchboard at all relevant times.
- Answering promptly and transferred first time correctly.
- Messages taken and promptly given to individuals.
- Update and distribute phone lists and speed dial list.
- Ensuring incoming mail is place in allocated mail box.
- Perform secretarial functions managing stationery orders.
- Receive visitors and offer refreshments.
- Receive incoming calls and transfer to the appropriate extension.
- Taking messages if a staff member is not available.
Senior Administrative Clerk - OK Furniture Nigel
(2000-01 - 2001-12)
- Perform variety routine administrative duties related to the core function of the department.
- Processing of documents as well as the rendering of support to Supervisory personnel.
- Assist in the daily operation of the store.
- Filing and processing of documents.
- Handling telephonic and written queries.
- Perform other duties assigned by the Supervisor.
- Capturing of receipts and payments.
- Issuing of stock as well as doing stock taking.
- POD of Invoices.
- Daily COD Sales handling.
- Handling of sale walk- in's and daily cash ups.
