Martin Ledwaba

Strong leader with retail management experience. Highly self-motivated and ambitious professional with proven expertise in store operations, staff management, and sales optimization. Fast learner who adapts easily and works effectively under time constraints. Solution-oriented team player with exceptional leadership qualities.

Foods Departmental Manager at Woolworths (2015-01 – 2020-12)

Day to day running of the foods market across multiple branches, analyzing and scrutinizing daily reports, managing shrinkage and implementing key in-store processes.

• Managed day to day running of the foods market, analysing and scrutinise daily reports
• Managed shrinkage and implemented key in-store processes
• Analysed reports and implemented action plans
• Managed equipment and end-to-end stock movement processes in the store
• Dealt with staff HR related queries and staff schedules
• Ensured stock integrity by adhering to correct stock management processes
• Drove sales and stock management to maximise business profitability
• Optimised selling space and effective engagement with planners
• Conducted trainings and ensured effective product knowledge with the team
• Drove replenishment to ensure availability and efficient shop keeping disciplines
• Managed customer interactions, complaints and requests
• Evaluated customer satisfaction reports and devised, implemented corrective action plans
• Ensured compliance to Consumer Protection Act
• Ensured stock accuracy through counts processes and inventory adjustments
• Engaged with Distribution centre regarding stock related issues

Shop Floor Coordinator at Woolworth (2012-01 – 2015-12)

Shop floor coordination in retail environment with focus on operational management and customer service.

ND in Sports Management – Vaal University of Technology

NQF Level 04 in Generic Management & Wholesale and Retail Management – Wholesale and Retail SETA (2015-01 – 2016-12)

Matric (Grade 12) in Secondary School – Hoer Skool Evander (2004-12)