Martin Yaah

Dedicated and results-oriented Hotel manager with over 12 years of experience leading hotel operations in Uganda and Kenya. Proven track record in driving revenue growth, achieving 95% guest satisfaction ratings, and reducing cost by 30% through strategic planning and team leadership. Expert in pre-opening launches, inventory management, budgeting, and compliance, with a passion for operational efficiency and exceptional guest experience.

HOTEL MANAGER at NOON HOTEL APARTMENTS (2025-10 – Present)

• Led pre-opening activities for a serviced apartments property achieving operational readiness with soft launch on Jan 24, 2026, and grand opening on Feb 13, 2026
• Secured key licences including USRB Certificate of Incorporation, KCCA Training License. UTB Tourism License. and UHOA membership while managing recruitment, training and system implementation (PMA, POS, inventory)
• Oversaw staffing for front office, housekeeping, and maintenance. intergrating soft launch feedback to boost post-launch revenue strategies

OPERATIONS MANAGER at WHISPERS OF THE NILE ECO-LUXURY RESORT (2024-07 – 2025-10)

• Supervised all departments (front desk, housekeeping, and F&B, maintenance) for daily operations, achieving financial targets through budgeting, revenue optimization, and cost controls.
• Managed staff recruitment, training, and performance, resolving guest issues to maintain high satisfaction scores.
• Implemented strategies for business growth, partnership, and compliance with health/safety regulations.

ROOM DIVISION MANAGER at MEILIN INTERNATIONAL HOTEL & CASINO (2022-11 – 2023-07)

• Managed 27 front office staff, enforcing SOPs to achieve 95% guest satisfaction in cleanliness and maintenance
• Implemented inventory system reducing supply costs by 20% and efficiency improved by 15%, launched training program cutting onboarding time by 25% and turnover by 10%
• Directed Pre-opening SOPs for guest rooms, public/staff areas, ensuring sanitation, safety, and aesthetics standards.

OPERATIONS DUTY MANAGER at PREMIER BEST WESTERN GAERDEN HOTEL ENTEBBE (2020-01 – 2022-09)

• Supported GM in operations oversight across front office, housekeeping, F&B, and maintenance, managing budgets and staff coordination for cost-effective delivery
• Handled guest relations, problem-solving, and quality control, enforcing health/safety protocols while aiding sales/marketing for revenue growth
• Provided staff training to uphold 5-star standard

HOUSEKEEPING MANAGER at PREMIER BEST WESTERN GAERDEN HOTEL ENTEBBE (2017-04 – 2019-12)

• Designed housekeeping policies boosting efficiency by 25% rolled out training programs improving staff standards.
• Supervised room reports, inspections, and coordination with engineering/front office/laundry, resolving guests concerns promptly.
• Implemented weekly stock checks reducing overspend by 30% on chemical and amenities.
• Handled guest inquiries, concerns, and complaints in a professional and timely manner, resolving issues to the satisfaction of the guest
• Designed and implemented housekeeping policies and procedures that increased work efficiency by 25%.

ASSISTANT EXECUTIVE HOUSEKEEPER at LEISURE LODGE BEACH CLUB & GOLF (2016-08 – 2017-03)

• Assisted in managing 250 rooms and 32 staff, conducting inspections for sanitation/safety standards and handling lost/found items
• Supervised hiring, scheduling, and performance evaluation to maintain exceptional cleanliness across guest/public/staff areas.

DIPLOMA in HOSPITALITY MANAGEMENT – Kenya Utalii College (2005 – 2005)