Quality assuar |Coach|Operational risk
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A motivated, adaptable, and responsible with over 10 years’ worth of experience within a call-centre sector as a sales consultant, claims administrator, quality assurance, Coach, risk investigation and providing assistance with forensic investigations. I have strong collaboration and problem-solving skills. I am eager to learn, grow and cope well under pressure.
Assist to reduce risk to company through effective quality and compliance evaluations. As well as coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets.
120 FAIS credits (wealth management)
NQF 5 in programme in forensic and investigative Auditing
