Mary Pillay

A reliable and detail-oriented sales associate with hands-on retail and administrative experience. Skilled in customer service, point-of-sale operations, cashiering, daily banking, and stock management. Currently employed in the jewellery retail sector while pursuing a Bachelor of Arts in Forensic Science and Technology. Brings strong organisational skills, a professional work ethic, and a passion for delivering excellent customer experiences.

Sales Associate - Sterns - Westville Pavilion

(2025-01)

• Drive sales by actively engaging customers and providing expert product advice on jewellery and merchandise.
• Process customer transactions accurately using the point-of-sale (POS) system, handling cash, card, and account payments.
• Perform daily cashier duties including opening and closing of tills, float reconciliation, and end-of-day cash balancing.
• Complete daily banking procedures, including preparing deposits and ensuring accurate cash management.
• Conduct daily administrative tasks such as filing, data capturing, and maintaining accurate sales records.
• Manage stock using the Onestock system — performing stock counts, processing transfers, receiving deliveries, and investigating stock variances.
• Assist with visual merchandising to maintain an attractive and organised showroom floor.
• Handle customer queries, complaints, and after-sales service professionally and efficiently.
• Ensure compliance with store policies, security procedures, and loss-prevention protocols.

Sales & Administrative Assistant - American Swiss

(2023-05 - 2023-12)

• Managed daily administrative tasks including filing, data entry, and stock control documentation.
• Provided excellent customer service by assisting clients with purchases, exchanges, and returns.
• Operated point-of-sale systems and processed customer transactions accurately.
• Supported the store team with general retail operations and maintaining a tidy store environment.

Bachelor of Arts - Forensic Science and Technology - University of South Africa (UNISA) (2024-01 - 2026-12)

National Senior Certificate - Matric - P.R. Pather Secondary School (2022-12)