Masande Mhlongo

Junior Cloud Support professional with hands-on technical training in cloud computing, software development, and networking. AWS Certified Cloud Practitioner with practical exposure to cloud services including EC2, S3, IAM, and VPC. Completed an NQF Level 5 in Systems Development through a project-based learning program, gaining real-world experience in building applications, working with APIs, and understanding system architecture.

Strong background in technical troubleshooting, network support, and user assistance through both academic and real-world environments. Familiar with Microsoft-based environments, web servers, and cloud security fundamentals. Currently expanding expertise in cybersecurity and cloud operations, with a strong interest in supporting scalable and reliable cloud systems.

Academic Assistant - IT Varsity

(2024-11 - 2025-09)

• Assisted students with technical challenges related to software development.
• Provided support on coding assignments and debugging issues.
• Helped explain system behavior, logic, and application flow.

Basic Computer Instructor - COPT

(2024-02 - 2025-09)

• Taught digital literacy and Microsoft Office applications.
• Supported users in navigating systems and resolving basic technical issues.
• Built strong communication and user support skills.

Network Support Technician (Volunteer) - WiCan

(2022-05 - 2023-11)

• Installed and maintained Wi-Fi networks.
• Performed troubleshooting and system diagnostics.
• Assisted users with connectivity and technical issues.

AWS Certified Cloud Practitioner (CLF-C02) - Amazon Web Services (2026-02)

NQF Level 5 - Systems Development - IT Varsity (2023)

Full Stack Development Certificate (2025)

National Senior Certificate (Matric) (2021)