Masango Masango

Resourceful café manager and field worker who leads teams to deliver exceptional customer service and smooth daily operations in fast-paced environments. Skilled in staff training, food preparation and safety, inventory control, and community outreach; consistently improve processes, uphold strict hygiene standards, and build strong client relationships. Reliable and detail-oriented cleaner with nearly 5 years of experience supporting hygiene, customer service, and smooth day-to-day operations in fast-paced environments.

Known for maintaining high cleanliness standards, working efficiently under pressure, and communicating effectively with staff and customers. Brings strong time management, attention to detail, and a dependable, professional approach to every task, with a track record of contributing to safe, organized, and welcoming spaces.

Manager - Zothentic Cafe

• Maintained high standards of cleanliness and hygiene in food preparation and café operations, ensuring a safe and welcoming environment for customers.
• Delivered exceptional customer service by effectively communicating with guests and coordinating with staff to enhance the overall dining experience.
• Managed daily operations, including opening and closing procedures, cash reconciliation, staff scheduling, and supplier coordination, demonstrating strong time management skills.
• Thrived in a fast-paced environment, building positive relationships and consistently delivering quality results under pressure.

Field Worker - Ask Africa

• Executed field tasks with a focus on attention to detail, ensuring accurate data collection and reporting.
• Maintained clear communication with team members and clients, fostering trust and reliability in high-pressure situations.

Comprehensive - Fumana (2010)