Masechaba Masenya

I am a responsible individual that loves the thrill of working under pressure. I am someone that has always believed in hard work, consistency and continuous learning. I enjoy working in environments where I can challenge myself and contribute meaningfully.

I believe that mindset is everything and I try to bring that into everything I do. I am reliable and self motivated. I believe I have the skill set for this role. I am computer literate, I pay attention to detail, good communication skills and have the right attitude.

Sales Team Manager at HEGOC – Backspace Financial (2025-12 – March 2026)

• Sales Performance Management: Steered individual and team sales quotas to consistently exceed revenue targets and organizational KPIs.
• Talent Development: Orchestrated end-to-end recruitment, onboarding, and performance coaching to build a high-achieving sales force.
• Strategic Growth: Designed and executed data-driven sales plans and market campaigns to aggressively expand the customer base.
• Pipeline Optimization: Managed the end-to-end sales lifecycle, streamlining processes from lead generation to final closing.

Sales Administrator at Wilmar SA (2023-04 – 2023-06)

• SAP Order Processing: Captured and validated client orders in SAP, ensuring 100% configuration accuracy.
• Sales Support: Liaised with Account Managers to resolve delivery queries and verify delivery instructions.
• Finance Liaison: Followed up on pricing discrepancies with finance to ensure invoicing accuracy.
• Documentation: Issued professional pro-forma invoices and sales documentation.

Sales Administrator at Wilmar SA (2022-05 – 2022-07)

Contact Centre Agent at Merchants SA (2021-11 – 2022-02)

• Managed omnichannel support (inbound/outbound calls and chat) while resolving complaints and driving customer retention.
• Implemented upselling techniques to boost sales and enhance overall customer experience.

Sales Co-ordinator at Pioneer Foods International (Ceres) (2017-04 – 2020-03)

• Order & Inventory Management: Executed end-to-end processing of local and export orders in SAP, ensuring 100% accuracy in configurations, quantities, and stock allocation.
• Export Compliance: Verified deal sheets and Incoterms documentation in coordination with Finance to authorize international transactions and order releases.
• Logistics Tracking: Monitored order lifecycles from entry to delivery, managing ETAs, amendments, and short loads while maintaining real-time customer updates.
• Financial Liaison: Audited account statuses and credit standing with Finance/Business Managers to mitigate risk before shipping.

Sales Order clerk at Diplomat Distributors (2014-04 – 2016-04)

• Order Management: Executed full-cycle SAP sales order processing, including pro-forma issuance, back-order creation, and meticulous daily document filing.
• Operational Analytics: Monitored and reported on case fill rates by generating outbound deliveries to optimize supply chain efficiency.
• Cross-Functional Collaboration: Partnered with Finance and Warehouse teams to expedite order releases and ensure timely fulfilment.
• Issue Resolution: Resolved complex customer queries regarding delivery delays, incorrect orders, and short loads to maintain high satisfaction levels.

Sales order clerk at Pioneer Foods Sasko Bakery (2010-05 – 2013-10)

• High-Volume Order Management: Processed an average of 200 SAP inbound/outbound orders daily, managing the full lifecycle from capture to billing and invoicing.
• Financial & Quality Control: Maintained the billing due list and performed rigorous audit checks to eliminate duplicates, excessive orders, and configuration errors.
• Production & Inventory Oversight: Monitored daily preliminary reports for production accuracy and managed the end-to-end returns and buyouts (Purchase Orders) process.
• Stakeholder Coordination: Liaised with Merchandisers and Store Managers to resolve late deliveries, stock discrepancies, and special logistical requirements.
• Customer Retention: Handled complex queries and complaints, ensuring rapid resolution to maintain long-term account loyalty.

Consultant (Investments and Sales line) at Absa Bank (2007-02 – 2009-10)

• Handled a daily volume of 70–80 omnichannel calls, focusing on issue resolution and customer retention.
• Drove revenue growth through strategic cross-selling while maintaining top-tier service standards.
• Mediated and resolved customer escalations, improving overall brand loyalty and satisfaction.

High School Diploma – Greenside High School

Diploma in Computer Technician – Boston Business College