Maseehullah Matvad

Account manager and customer relations professional with nearly ten years' experience in B2B sales, retail banking and the automotive industry. Has managed 15 key B2B accounts, led teams of up to 12 and exceeded sales targets by over 70%. Skilled in customer onboarding, retention, escalations and SLA-driven service delivery, and comfortable working hybrid, from home and the office.

Sales Administration Manager at No Finance Cars (NFC) (2025-10 – 2026-09)

• Cut client waiting time on the showroom floor from 45+ minutes to under 15 by speeding up application processing and improving coordination between departments.
• Led a team of six administrators supporting sales for a 300+ vehicle dealership group, keeping turnaround times and SLAs on track.
• Supported customers in person, by phone and by email with refunds, contract terminations and vehicle documents such as tracker certificates and SARS, consent and quote letters.
• Reduced refund turnaround from 7–13 days to 6–8 days as sole refunds administrator (c. 40 payments a month), with sign-off authority from R30 000 to R150 000.
• Administered the group CRM, investigated flagged leads for fraud, and owned monthly reconciliations in Sage and Pastel.

Sales Account Executive at Chemtube Projects CC (2022-10 – 2025-09)

• Managed and grew a portfolio of about 15 key B2B accounts with orders of R200 000 to R2.5 million, building long-term relationships, retaining clients and onboarding new ones.
• Turned around an urgent breakdown order late one afternoon: sourced certified stock from a supplier and arranged same-day delivery with our driver, staying late to get it done, which left the client extremely happy and built a strong relationship.
• Ran the full account cycle from quote and invoice to order, following up on every quote, supporting clients by email and holding regular account reviews to keep satisfaction high.
• Negotiated renewals, pricing and service levels and handled price objections, while identifying upsell and cross-sell opportunities to deliver against sales quotas.
• Made occasional outbound sales calls to generate leads and close new business.
• Led a sales team of 8: set priorities, coached on sales technique and tracked performance against quota.
• Managed the sales pipeline in the CRM and reported account performance to management.

Senior Service Consultant at Capitec Bank Ltd (2017-12 – 2022-09)

• Promoted to second in command within three months. Trained and mentored 12 service consultants, helping team members reach their goals and earn promotions.
• Consistently exceeded monthly sales and cross-selling targets, for example R1.2 million against a R700 000 target (over 170%).
• Owned the resolution of over 50 client queries, complaints and escalations a month, tracking each in the bank's ticketing system against SLA turnaround times.
• Served 15 to 27 clients a day on busy days, in branch and on dedicated phone shifts, onboarding new clients and becoming the consultant clients asked for.
• Handled account closure requests to reduce churn, and kept client records POPIA-compliant.

Client Service Champion at Capitec Bank Ltd (2017-09 – 2017-11)

• Served front-of-branch clients, identifying their needs and promoting suitable products.

Creditors Clerk at Dollar Thrifty Car Rental (2016-12 – 2017-08)

• Managed the creditors book for eight suppliers, including reconciliations, payments and query resolution.

National Certificate in Finance & Banking (NQF Level 5) – Cornerstone Performance Solutions (2021)

FET Certificate in Banking (NQF Level 4) – Cornerstone Performance Solutions (2020)

National Senior Certificate – Liverpool Secondary High School (2016)