Masego Kwenaite

Customer-focused and reliable professional with experience in retail sales, customer service, cash handling, merchandising, community support and day-to-day operations. Strong verbal and written communication skills with the ability to assist customers, understand their needs, resolve queries, promote products, process transactions and work effectively under pressure. Comfortable working with people from diverse backgrounds, following procedures, meeting targets and maintaining professional service standards.

Currently working permanently at Jam Clothing and studying towards a Higher Certificate in Accounting Science through UNISA. Seeking a Call Centre / Customer Service position where strong communication, problem-solving and customer-care skills can be applied.

Sales & Merchandising at Jam Clothing Store (2026-08 – Present)

• Provide friendly, professional customer service and assist customers with product selection and enquiries.
• Support sales and upselling by understanding customer needs, explaining product features and recommending suitable items.
• Merchandise clothing and retail stock according to store standards, maintaining an organised and customer-friendly sales floor.
• Assist with stock presentation, replenishment, product availability and maintaining high visual standards.
• Operate the point-of-sale system and handle customer transactions accurately while following store procedures.
• Work as part of a team to achieve sales targets and maintain efficient day-to-day store operations.

Sales Consultant at Truworths (2024 – 2026-08)

• Delivered professional customer service, assisted with customer enquiries and built positive customer relationships.
• Promoted products through sales, upselling and cross-selling while working toward store sales targets.
• Handled cash and point-of-sale transactions accurately and followed company procedures and controls.
• Assisted customers with product information, availability and in-store enquiries, including customer phone calls.
• Maintained professional store presentation and supported merchandising and promotional standards.
• Worked collaboratively with colleagues in a fast-paced retail environment while maintaining service standards.

Facilitator at Community Centre – Makapanstad (2023 – 2023)

• Coordinated and facilitated community programmes, workshops and events for diverse age groups.
• Provided guidance and support to community members, addressing social, educational and recreational needs.
• Communicated with community members and worked with local organisations, volunteers and stakeholders.
• Managed daily operations of the community centre while maintaining a safe, inclusive and welcoming environment.

Higher Certificate in Accounting Science – University of South Africa (UNISA)

National Senior Certificate (Matric) – Nchaupe High School (2018 – 2022)