Masego Matlawe

I am a candidate who is focused, result-driven, self-motivated and enthusiastic. I am eager to exercise the knowledge obtained from my experience, while contributing to meet deadlines and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects, manage work relationships well and have the ability to influence decisions.

More than capable of working in high pressure and challenging working environment. Bringing forth a proven record of successfully providing excellent understanding of administrative duties, customer service and leadership skills as a shift supervisor.

Shift supervisor - KFC the crossing

(2022-08 - 2026-06)

• Team Management: Supervise and coordinate the activities of team members during shifts.
• Team Management: Train new employees and provide ongoing support and coaching to staff.
• Operational Oversight: Ensure that all food safety and health regulations are followed.
• Operational Oversight: Manage inventory levels and assist in ordering supplies as needed.
• Operational Oversight: Oversee the preparation and presentation of food to maintain quality and standards.
• Customer Service: Ensure high standards of customer service are met.
• Customer Service: Handle customer complaints and resolve issues effectively.
• Financial Responsibilities: Assist in cash handling and ensure accurate financial reporting.
• Financial Responsibilities: Monitor sales and labor costs to meet budgetary goals.
• Administrative Duties: Maintain shift records, including staff attendance and performance metrics.
• Administrative Duties: Prepare reports on daily operations and communicate with upper management.

National Senior Certificate - Keledi secondary school (2019)