Masibonge Makhanya
IT Graduate with System Maintenance and Technical Support Experience
About
A dedicated IT graduate with practical experience in system maintenance, troubleshooting, and technical support. Possesses strong communication skills honed in client-facing roles within insurance and customer service, demonstrating the ability to explain technical concepts clearly and resolve issues efficiently. Seeking to apply technical expertise and customer service acumen in an IT Support role within a dynamic call centre environment.
Experience
IT Assistant - Sibanisomhlaba
Duration: 2+ Years
- Managed and maintained company IT systems to ensure optimal performance
- Provided first-line technical support and troubleshooting for hardware and software issues
- Assisted with the setup and configuration of computer systems and peripherals
- Supported network security protocols and user access management
Debt Collection Agent (Customer Service - Digital Channels) - Webhelp
Duration: 8 Months
- Advised and assisted clients with debt-related queries and payment plans
- Managed customer interactions and resolved complaints primarily through online chat systems
- Gained experience in handling high-volume customer communications in a digital service environment
Insurance Agent - CCI
Duration: 1+ Year. Reference: Zamanganga Shozi (Team Leader) – +27 63 044 1916
- Advised clients on insurance products, policy renewals, and claims procedures
- Managed client portfolios with a strong emphasis on professional written communication via email
- Developed strong interpersonal and verbal communication skills
Education
BSc - Information Technology - Richfield College (2025)
National Senior Certificate - Grade 12 - Stastri College (2020)
