Masindi Musetha

Experienced Learning Facilitator professional and office Administrative Assistant with 6+ consecutive years in primary school environment combining technical support, computer literacy instruction, and administrative expertise. Skilled in delivering hands-on training in Microsoft Office (Word, Excel, PowerPoint), managing school websites, and supporting educators with classroom technology. Adept at troubleshooting, maintaining a calm and professional approach under pressure, and creating inclusive, tech-enabled learning spaces.

Trusted for reliability, discretion, and strong collaboration across school staff and providing support for daily operational routines in a school and office administration environment.

Learning Facilitator at Hillside Primary School, Click Learning (2023-06 – Present)

• Delivered engaging computer literacy lessons to learners, covering basic to advanced skills in typing, Word, Excel, PowerPoint, and internet safety
• Provided one-on-one and group support to both students and staff, ensuring effective use of digital tools and Microsoft Office applications.
• Monitoring learner behavior and applying firm but caring motivation strategies
• Maintained and updated the school's official website, ensuring accurate and timely communication of school news and events.
• Diagnosed and resolved basic IT issues with classroom equipment, improving lesson continuity, and minimizing technical disruptions.
• Designed and prepared interactive digital content, lesson plans, and assessments aligned with the curriculum.
• Collaborated with teachers and senior staff to introduce digital tools that enhanced teaching and administrative Workflow.
• Ensured a safe, inclusive, and productive computer lab environment for over 300 students weekly. Managed schedules, marked assessments, and contributed to reports for school leadership
• Co-ordinate and participate in school events such as Grade R graduation ceremony, Merit Function, Parents Day, and sports events
• Maintaining a nurturing and inclusive structured learning environment and classroom
• Dialogue with educators and parents about learners' academics and overall wellbeing.

Office Administrative Assistant at Laerskool Kwaggasrand (2021-11 – 2023-03)

• Provided daily administrative support to lead teachers, including lesson preparation, material organization, and classroom documentation.
• Managed student records, attendance logs, and learning material distribution with accuracy and confidentiality.
• Assisted in planning and scheduling school activities, field trips, and classroom events, ensuring smooth coordination.
• Communicated professionally with articulation and energy with parents, staff, and external service providers to relay updates and support, Logistics.
• Maintained a well-organized and clean learning environment by managing resources, equipment, and supplies.
• Supported time-sensitive tasks and adjusted to changing priorities in a fast-paced school environment.
• Collaborated with staff to ensure smooth daily operations and uphold professional standards.
• Exercised discretion and sound judgment when working with sensitive student or staff information.

Call Centre Agent at Hollard Insurance Sales Call Centre (2023-03 – 2023-06)

• Handle all customer information in strict accordance with the POPI Act and data protection requirements.
• Engage professionally with decision-makers, gatekeepers, and business stakeholders.
• Identify client needs, issues, and commercial opportunities through effective questioning and active listening.
• Achieve daily, weekly, and monthly targets relating to call rate, connected calls, meaningful conversations, conversion ratio, qualified leads, and appointments generated.
• Maintain a consistently high standard of call quality, articulation, professionalism, energy, listening ability and objection handling.
• Participate in training, coaching, performance reviews, call quality improvement, and campaign development initiatives.
• Maintain strong discipline, punctuality, accountability, and consistency in a performance-managed environment.
• Always keeping our clients (FA, admin staff and Channel Partners) informed and in the loop, every step of the way, without fail or exception.
• Assist, support, promote and train our Advisers, their admin staff, and our Channel Partners towards digital adoption to increase digital uptake. Work with all stakeholders to define their digital challenges and co-create solutions. Troubleshoot and resolve digital obstacles that may prevent us from growing our digital footprint.
• Support the RISO team with processing instructions or tasks allocated or made available to you – be it client instructions, transactional indexing, clean-up projects, etc. Working together to create a combined place of excellence.
• Relating and networking in establishing effective relationships with clients and colleagues, highly organized professionals with a sense of urgency and excellent time management.

Matric Certificate in Bachelor's pass – Elandspoort Hoerskool (2015-01)