Network Planning and Optimization Engineer - PPIT - Kriel
(2021-09)
- Monitor network performance
- Configure network devices (Cisco, HP and Huawei)
- Monitoring network engineering performance and ensuring system availability
- Network Security
- Network troubleshooting (LAN-WAN)
- Design and implement functional network
- Implementing disaster recovery procedures
- Define network access rights
- IP Address auditing
- Project Management
- Update data servers and network equipment
- Configure routing and switching equipment
Service Delivery Manager - Datacentrix, Exxaro Kriel - Kriel
(2017-02 - 2021-09)
I manage and oversee several key functions within the IT department that enable the delivery of a high-quality service to end users, and ensure Service Support and Service Delivery processes are in place to meet business needs
- Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
- Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to managers and post incident review
- Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact are minimized and agreed
- Maintaining positive relationship with customers
- Identify customer needs and overseeing service delivery within the business context
- Maintaining and supervising vendors delivering IT services to the business
- Work with the Technical Design team evolve standards for hardware, software and security in the desktop environment
- Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
Support Engineer - EOH, Sasol Secunda - Sasol Secunda
(2016-07 - 2017-02)
- Install, upgrade, support, and troubleshoot Enterprise Applications running on Microsoft Terminal Services
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
Onsite Support Engineer - Sandvik - Secunda
(2014-05 - 2016-07)
- Installing software & applications to user standards
- Excellent troubleshooting skills in complex software and hardware problems
- Managing and maintaining network devices, e.g. routers and switches
- Network processing centralized and distributive network connection
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries
- Added, maintained, and removed objects within Active Directory
- Utilized problem solving and troubleshooting abilities to resolve any major issues
Field Technician - TSS, Witbank, Andrew Buys - Witbank
(2007-12 - 2008-06)
- Provide service and customer support during field visits or dispatches
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Follow all company's filed procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Collaborate closely with technical team to resolve technical issues
- Understand customer requirements and accordingly recommend the right products or services
- Manage all on-site installation, repair, maintenance works within the assigned territory and conduct client demonstration when required
- Understand technical problems effectively through proper analysis, evaluation and diagnoses
- Support the field staff in equipment set-up for trade shows or exhibitions
- Respond to customer complaints timely and effectively to meet sales goals
