Masiza Ndlovu

Dedicated and analytical waitron with intermediate experience in fast-paced dining environments. Proven ability to deliver high-quality service while efficiently managing multiple tasks. Eager to network and explore new opportunities for growth within the hospitality industry, leveraging strong interpersonal skills and attention to detail.

Cashier at Ayoka supermarket (2020-03 – 2021-04)

As a Cashier, my primary responsibilities included processing customer transactions, handling cash and electronic payments, providing excellent customer service, maintaining an organized and clean workspace, and assisting with inventory management. I ensured accuracy in transactions and addressed customer inquiries to enhance their shopping experience.

• Processing customer transactions
• Handling cash and electronic payments
• Providing excellent customer service
• Maintaining organized and clean workspace
• Assisting with inventory management
• Ensuring accuracy in transactions
• Addressing customer inquiries

Waitron at Rocomamas (2022-10 – 2024-10)

In my role at Suncity, I implemented efficient table management strategies, optimizing seating and service flow. My analytical skills allowed me to identify and solve operational challenges quickly, which contributed to improved team performance and increased repeat business.

• Implementing efficient table management strategies
• Optimizing seating and service flow
• Identifying and solving operational challenges
• Improving team performance
• Increasing repeat business

Waitron at Rocomamas Zevenwacht (2025-10 – Present)

As a Waitron, I specialize in delivering outstanding customer service within a dynamic dining atmosphere. My responsibilities encompass taking orders for food and beverages, serving meals, and ensuring overall guest satisfaction throughout their dining experience. I possess strong abilities in efficiently managing multiple tables, processing payments, and promptly addressing any customer inquiries or concerns.

Additionally, I collaborate closely with kitchen staff to facilitate timely and accurate food delivery, while maintaining cleanliness and organization in the dining area and adhering to the restaurant's standards of service.

• Delivering outstanding customer service
• Taking orders for food and beverages
• Serving meals
• Ensuring guest satisfaction
• Managing multiple tables efficiently
• Processing payments
• Addressing customer inquiries and concerns
• Collaborating with kitchen staff
• Facilitating timely and accurate food delivery
• Maintaining cleanliness and organization in dining area
• Adhering to restaurant service standards