Matebalo Phoolo

HR & Talent Professional with 8+ years' experience across talent acquisition, graduate hiring, HR operations, and employee relations (IR) coordination in multinational environments. Experienced in supporting business needs across Sub-Saharan Africa through strategic hiring delivery, stakeholder partnership, vendor (RPO) coordination, and HR process support. Strong HR systems exposure (Workday, SAP, SuccessFactors, EightFold) and committed to progressing into an HR Business Partner role focused on employee experience, governance, and business-aligned people solutions.

Pharmaceuticals Sales Support (Permanent) at Bayer (2026-01 – Present)

• Provide end-to-end administrative and operational support for Veeva events, invoicing, purchasing, flights, and annual conference arrangements.
• Manage diary and scheduling requirements for the Sales Chapter Head, enabling effective planning and stakeholder coordination.

Recruitment Consultant (Year-to-Year Contract) at Bayer (2023-06 – 2026-01)

Agriculture, Pharmaceuticals & Consumer Health

• Partnered with HR stakeholders across Sub-Saharan Africa to deliver recruitment for permanent, temporary, and contractor roles, ensuring consistent process governance and stakeholder alignment.
• Led a multi-country graduate programme, hiring 30 graduates and managing attraction, screening, interviews, vetting, offers, onboarding, and induction (including SHL psychometric testing).
• Supported strategic hiring for Crop Science Commercial and R&D functions, including bilingual interviews and customer-facing squads.
• Managed third-party RPO (Recruitment Process Outsourcing) relationships, including invoice approvals and performance presentations to support service delivery.
• Coordinated employee relations administration through LabourNet, including disciplinary coordination, hearings, and manager enablement support.
• Delivered policy rollouts and training support across production sites to strengthen adoption and compliance.
• Contributed to talent initiatives including training support, succession planning support, and pipeline building aligned to business needs.
• Supported HR operations including relocations, benefits administration, and monthly payroll meeting coordination.
• Designed Microsoft Forms to support HR digital transformation and improve process efficiency.
• Systems & Platforms: Workday; SAP (GHP & P4S); SuccessFactors; EightFold; Sage; MIE; Lexis Nexis; LinkedIn Recruiter; Pnet; CareerJunction (CJ); Indeed; Harambee.

Recruitment Specialist (Managed Solutions & Document Solutions) at Altron (2020-03 – 2023-03)

Printer Technicians; ATM Technicians; POS Technicians; Desktop Technicians; Project Managers

• Delivered end-to-end recruitment in partnership with HR stakeholders, aligned to Employment Equity (EE) targets and business workforce needs.
• Supported EE reporting and recruitment governance, contributing to a Level 2 EE outcome through strategic hiring alignment.
• Produced HR system reports and provided recruitment insights to support HR partnering activities and decision-making.
• Strengthened pipeline management and recruitment cadence, improving time-to-fill within 3 months for Altron Document Solutions.
• Received a Q2 2022/23 Award for Recruitment Excellence.

Recruitment Consultant (Maternity Cover) at Secondments (2019-12 – 2020-02)

• Conducted candidate sourcing, screening, interviews, and aftercare service.

Resourcing Administrator at Logic 360 (UK Concern) (2019-04 – 2019-11)

• Supported local and UK-based recruiters with recruitment administration and coordination.

Temp Receptionist (2 Locations) at MAN Truck & Bus (2018-02 – 2018-11)

• Provided reception and administrative support across Modderfontein and Centurion offices.

Recruiter & HR Administrator at Altron Bytes Managed Solutions (2015-10 – 2018-01)

ADSL Technicians; Fleet Managers; IT Contact Centre Support

• Provided administrative support to HR Partners, including document management and policy communication.
• Supported recruitment coordination and onboarding processes; contributed to a national project recruiting 120 technicians across all provinces, overseeing end-to-end recruitment with a team of three.
• Supported recruitment for technical roles (desktop support, ATMs, bank safes) and participated in HR learning on leave topics and recruitment drives.

Administrative Assistant (Project Role) at Deloitte (2015-04 – 2015-06)

• Supported Partners with migration of data to a new system.

Data Capturing Clerk (Contract) at FNB (2013-09 – 2014-04)

• Conducted data capturing and administration support.

Orders Clerk / Contact Centre Agent at Vector Logistics (Rainbow) (2009-07 – 2013-08)

• Managed order capturing, customer verification, and activity reporting.

Contact Centre Agent at FNB (2007-09 – 2009-07)

• Assisted customers with enquiries related to bank accounts and services.

Relief Teller at ABSA (2006-07 – 2007-08)

• Assisted customers with deposits, withdrawals, and transfers.

BCom in Human Resource Management – University of South Africa (UNISA)

Senior Certificate – Daliwonga Secondary School (2004)