Mathabo Matoase
Project Administrator and Customer Experience professional
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About
Project Administrator and Customer Experience professional with 8+ years of experience in data management, remote support, telephonic research, and customer service. Proven ability to work independently, maintain data accuracy, meet deadlines, and deliver excellent customer experiences in remote environments.
Experience
Project Administrator - Fypson
(2023-04)
- Data validation, reporting, database management, digital records, stakeholder communication.
CATI Interviewer - Makheea Research & Analytics / Ipsos
(2022-04 - 2022-12)
- Conducted surveys, managed client interactions, maintained 100% data accuracy.
Remote Online Agent - Tangerine Staff Solutions
(2020-03 - 2022-04)
- Resolved online customer queries, escalated issues, maintained productivity remotely.
Call Centre Agent - Tangerine Staff Solutions
(2019-08 - 2020-03)
- Handled inbound customer support and product enquiries.
Telephonic Interviewer - Kantar Global / K.M Consultancy
(2014-03 - 2018-01)
- Conducted market research interviews and ensured data quality.
Education
B.A. - Communication Science - University of the Free State (2013)
Brand Alignment - London Business School (2021)
Digital Marketing Executive - AAA School of Advertising (2020)
IGCSE Certificate & IB Bilingual Diploma - Machabeng College
