Mathapelo

Candidate with a proactive mindset, seeking a position to kickstart a career. Eager to apply academic learning, adapt quickly, and contribute effectively to a dynamic team.

Customer Service Administrator at Mixtelematics(Matrix) (2024-03 – 2025-07)

I was the first contact for customer inquiries via email, phone and in person, ensuring timely and accurate responses, offering product and service information, resolving customer complaints, or directing customers to the appropriate channels. I maintained detailed and accurate records of all customer interactions in the CRM system(Zendesk and Salesforce).

Admin clerk at Skhumbuzo Secondary school (2020-11 – 2021-10)

• Managing correspondence (emails, mail, phone)
• Maintaining records and filing systems
• Scheduling appointments
• Ordering and managing office supplies
• Performing data entry
• Generating reports
• Assisting with basic financial tasks like budgeting and invoicing

Volunteering at Afrika Tikkun Services (2023-03 – 2024-01)

I was supporting an organization's mission, such as administrative work, event assistance, or direct service, to broader professional responsibilities like reliability, confidentiality, teamwork, and adhering to the organization's values and policies

End-user computing L3 at Afrika Tikkun Services (2020-11 – 2021-10)

Learnership is a 12-month, nationally recognized program that equips individuals with practical computer skills for the workplace, covering software like Microsoft Office, internet use, and data management

National Certificate – Leshata Secondary School (2015-01 – 2017-12)