Mathapelo Mabetwa
GAAP Academy Manager, Facilitator, Assessor, Moderator
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About
Learning and Development professional with experience in academy management, learnership administration, facilitation, assessment, moderation, learner support, SETA compliance, LMS administration and IT Technical Support. Experienced in coordinating training programmes, monitoring learner performance, recruitment, reporting and stakeholder engagement.
Experience
GAAP Academy Manager at GAAP Point-of-Sale (2025 – Present)
- Manage academy operations and learnership programmes
- Coordinate learner recruitment, onboarding and workplace readiness
- Monitor performance, attendance and compliance requirements
- Support assessments, moderation and reporting
Academy / Internal Trainer at GAAP Point-of-Sale (2023 – 2024)
- Facilitated IT Technical Support training
- Managed learner records and LMS activities
Helpdesk Technician at GAAP Point-of-Sale (2022 – 2023)
- Provided technical support and troubleshooting
Helpdesk Logger at GAAP Point-of-Sale (2020 – 2022)
- Logged and escalated technical incidents
Education
Diploma in Information Technology – PC Training and Business College
Matric – Zitikeni Secondary School
