Mathapelo Makgato
Customer Care Representative at Samsung
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since September 28, 2023
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About
*Passionate, hardworking, dependable, and honest,
*Self-drive, highly motivated, work under pressure and goal orientated,
*Work independently, with high degree of responsibility,
*Team player, analytic, initiate and manage change,
*Excellent telephone etiquette,
*Target driven, time management.
Experience
Risk Management - Customer Satisfaction Portal,
*Quality Assurance – Call evaluation and coaching,
*Handheld Products troubleshooting,
*Home Appliance Support,
*Audio Visual Support,
*Booking customers’ products for repairs or servicing,
*Escalating and resolving customer’s complaints,
*Providing Technical support to customers.
Education
Pastel Accounting and Bookkeeping Certificate 2012
