Mathapelo Mdze

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer service representative - TFG Call center

(2015-01 - 2017-03)

• Upselling
• Selling airtime and data package to existing tfg customer that qualify
• Sales and also customer service

Office administrator - Pimp my book (book shop)

(2017-06 - 2018-06)

• Office admin work
• Filling
• Working with PoS system
• Stock taking
• Selling university textbooks to university students

Customer service advisor - Capita call center

(2018-12 - 2020-12)

• Utility campaign for 1year (Hive)
• Selling heating products
• Customer service inbound call center
• Booking engineers appointment
• Troubleshooting when appliances are not working as they should
• Uk campaign
• Remaining 2 years changed campaign to Tesco mobile (network provider)
• Troubleshooting
• Upselling
• Customer service

Customer service advisor - Teleperformance call center

(2021-02 - 2022-02)

• Utility campaign SSE
• Dealing with residential clients
• Helping with their meters
• Bills and invoicing customers
• Adding meter reads
• Explains customer tariffs and consumption

Customer service advisor - Capability BPO call center

(2022-06 - 2024-03)

• USA campaign (online shopping)
• Assisting customers with their groceries whether placing annorder or missing some items on their orders
• Processing refunds and returns
• Inbound call center

Customer service advisor - Amplify 5 call center

(2024-06)

• Utility campaign
• Explaining invoices and also adding meter readings
• Technical support
• Complaints
• Also outbound

Matric - Bridgetown high school (2013)

Fundamental of human resource management - IQ Academy (online) (2025)