Quality Analyst - Huntswood
(2023-05 - 2025-09)
- Calibration & Consistency
- Continuous Improvement & Risk Escalation transition to training assistant from agent - WNS
(2022-01 - 2023-12)
Customer Service Agent - Webhelp EasyJet
(2019-01 - 2019-09)
- Assisting customers with billing enquiries
- Assisting customers with their flight bookings
- Providing assistance booking amendments
- Assisting customers with general booking and flight enquiries
Customer Service Agent - Webhelp Yodel
(2018-10 - 2018-12)
- Assisting customers with delivery enquiries
- Assisting customers with their deliveries of items/products
- Providing assistance to depot and delivery enquiries
- Assisting customers with general enquiries
Customer Service Agent - Capita
(2017-07 - 2018-09)
- Assisting customers with billing enquiries
- Assisting customers with their Service Provider troubleshooting
- Providing assistance to Network and provisioning enquiries
- Assisting customers with general enquiries
Customer Service Agent - Amazon
(2016-04 - 2017-01)
- Assisting customers with billing enquiries
- Assisting customers with their deliveries of items/products
- Providing assistance to gaming enquiries
- Assisting customers with general enquiries
Technical Support Agent - Merchants Iinet
(2015-05 - 2016-03)
- Providing technical support to customers
- Assisting customers with queries
- Handling of complaints from customers
- Assisting customers with billing enquiries
Promoter - Great Experiences / British American Tobacco
(2012-04 - 2013-08)
- Promoting brand product at events, festivals, clubs/pubs
