Mathapelo Nqumashe

I am a dedicated and ambitious insurance administration professional with specialized experience in travel insurance, GPA Personal Accident, corporate travel coordination, and promotional logistics. I bring precision, empathy, and a strong work ethic to every task, thriving in fast-paced environments and adapting quickly to new systems. Currently employed at Health and Accident Underwriting Managers (Pty) Ltd, I manage travel leisure and corporate insurance quotations, GPA quotes and claims, embassy documentation, and policy administration across life and Employee Benefits (EB) portfolios.

I am actively studying towards my RE5 qualification to deepen my regulatory knowledge and expand my impact in the insurance sector.

Insurance Administrator at Health and Accident Underwriting Managers (Pty) Ltd (2025-01 – Present)

• Prepared over 250+ leisure travel insurance policies and GPA quotations for individual and group clients
• Coordinated corporate travel logistics including embassy letters and visa support
• Administered policy documentation across travel, life, and EB portfolios
• Assisted clients with purchasing policies and navigating systems
• Compiled underwriting documentation and supported risk assessments
• Educated clients on insurance products and claims procedures
• Streamlined administrative workflows to improve efficiency
• Managed corporate travel insurance portfolios for high-volume clients, including multinational firms and government entities
• Coordinated embassy documentation, visa support, and tailored travel policies for business travellers across Africa, Europe, and Asia
• Liaised with HR, travel managers, and compliance teams to ensure alignment with internal travel protocols and risk mitigation strategies
• Maintained compliance with FSP standards and regulatory guidelines
• Utilized Genesys SKI system to manage client interactions and track service delivery
• Oversaw end-to-end travel insurance administration, from quotation to claims support, for over 300+ corporate travellers annually
• Project Highlight: Led a documentation overhaul that reduced processing time by 30%

Administration Assistant (Part-Time) at XP Squared (2022-02 – 2023-02)

• Coordinated store promotions and liaised with vendors and suppliers
• Managed inventory, confirmed sales activity, and scheduled promotional staff
• Delivered product presentations to enhance customer engagement
• Handled logistics for brand materials, uniforms, and samples
• Resolved real-time issues to ensure smooth promotional execution
• Briefed and supported promoter teams across retail environments
• Impact: Supported over 40 promotional events, contributing to a 15% increase in brand visibility

Matric Certificate – Queens High School (2012 – 2016)

Regulatory Examination (RE5)