GENERAL WORKER - WORKFORCE
(2023-01 - 2024-12)
- Provided introductory information and product guidance to prospective and new customers.
- Handled customer complaints and troubleshooting issues relating to products and services.
- Followed up with clients by phone, web chat or email to ensure customer satisfaction.
- Accessed databases to retrieve account information for customers.
- Escalated queries and concerns to the relevant departments when necessary.
- Updated customer records following each contact.
- Stayed up to date on the latest products and services provided by the organisation.
FORECOURT ATTENDANT - SASOL HALFWAY HOUSE
(2019-01 - 2022-12)
- Performed routine maintenance checks on vehicles, including checking fluid levels and tyre pressures.
- Used a computerised point-of-sale system to provide information about products to customers.
- Educated customers about current fuel prices, promotions and discounts.
- Assisted customers with their enquiries in a professional and helpful manner.
- Processed cash transactions and maintained accurate records of fuel sales.
- Stocked shelves in the convenience store and ensured products were properly displayed.
- Accepted payments by cash, debit card, credit card and loyalty cards.
- Checked bookings and monitored fuel deliveries.
HOUSEKEEPER / HOUSE EXECUTIVE
(2024-01)
- Performed daily cleaning, including sweeping, vacuuming, mopping floors and dusting surfaces.
- Carried out weekly or periodic deep cleaning, including scrubbing tiles, cleaning ovens and polishing furniture.
- Assisted with kitchen and meal preparation, including cleaning the kitchen and washing dishes.
- Maintained high standards of hygiene by thoroughly cleaning toilets, bathrooms and sinks.
- Emptied trash cans, disposed of garbage and managed recyclable materials.
- Tracked, purchased or requested cleaning supplies such as cleaning agents, detergents and toiletries.
- Ensured household areas were clean, organised and maintained to a high standard.
CALL CENTRE AGENT - MAXLAW CREDIT LEGAL
1 Year Experience — Completed
- Handled customer enquiries professionally through telephone communication.
- Assisted clients with information and general queries regarding services.
- Maintained professional communication with customers and colleagues.
- Recorded and updated customer information accurately.
- Handled customer concerns and escalated complex matters when necessary.
- Followed company procedures and maintained confidentiality when dealing with customer information.
- Worked toward providing efficient and professional customer service.
- Developed strong communication, problem-solving and interpersonal skills.
