Mathoto Convia

To work in an environment which encourages me to succeed and grow professionally, where I can utilise my skills and knowledge appropriately while contributing positively to the organisation.

GENERAL WORKER - WORKFORCE

(2023-01 - 2024-12)

• Provided introductory information and product guidance to prospective and new customers.
• Handled customer complaints and troubleshooting issues relating to products and services.
• Followed up with clients by phone, web chat or email to ensure customer satisfaction.
• Accessed databases to retrieve account information for customers.
• Escalated queries and concerns to the relevant departments when necessary.
• Updated customer records following each contact.
• Stayed up to date on the latest products and services provided by the organisation.

FORECOURT ATTENDANT - SASOL HALFWAY HOUSE

(2019-01 - 2022-12)

• Performed routine maintenance checks on vehicles, including checking fluid levels and tyre pressures.
• Used a computerised point-of-sale system to provide information about products to customers.
• Educated customers about current fuel prices, promotions and discounts.
• Assisted customers with their enquiries in a professional and helpful manner.
• Processed cash transactions and maintained accurate records of fuel sales.
• Stocked shelves in the convenience store and ensured products were properly displayed.
• Accepted payments by cash, debit card, credit card and loyalty cards.
• Checked bookings and monitored fuel deliveries.

HOUSEKEEPER / HOUSE EXECUTIVE

(2024-01)

• Performed daily cleaning, including sweeping, vacuuming, mopping floors and dusting surfaces.
• Carried out weekly or periodic deep cleaning, including scrubbing tiles, cleaning ovens and polishing furniture.
• Assisted with kitchen and meal preparation, including cleaning the kitchen and washing dishes.
• Maintained high standards of hygiene by thoroughly cleaning toilets, bathrooms and sinks.
• Emptied trash cans, disposed of garbage and managed recyclable materials.
• Tracked, purchased or requested cleaning supplies such as cleaning agents, detergents and toiletries.
• Ensured household areas were clean, organised and maintained to a high standard.

CALL CENTRE AGENT - MAXLAW CREDIT LEGAL

1 Year Experience — Completed

• Handled customer enquiries professionally through telephone communication.
• Assisted clients with information and general queries regarding services.
• Maintained professional communication with customers and colleagues.
• Recorded and updated customer information accurately.
• Handled customer concerns and escalated complex matters when necessary.
• Followed company procedures and maintained confidentiality when dealing with customer information.
• Worked toward providing efficient and professional customer service.
• Developed strong communication, problem-solving and interpersonal skills.

Occupational Health and Safety Officer - IQ ACADEMY (2025-12)

National Senior Certificate - NGWANAMASHILE SECONDARY SCHOOL (2019-12)