Matlala Beauty

Experienced Senior Student Advisor with over 8 years of professional experience in student recruitment, admissions, customer service, relationship management, and student support within the higher education sector. Demonstrated success in guiding prospective and current students through the enrolment journey, achieving recruitment targets, and delivering exceptional student experiences. Skilled in CRM management, stakeholder engagement, academic advising, and retention strategies.

Senior Student Advisor - CTU Training Solutions

(2025-08)

• Advise prospective and current students on program offerings, admission requirements, funding options, and career pathways.
• Guide students through application, registration, and enrolment processes.
• Conduct proactive follow-ups to improve conversion and retention rates.
• Perform cold-calling campaigns using allocated databases to generate leads.
• Utilize CRM systems to manage student pipelines and follow-up tasks.
• Build relationships with students, parents, and stakeholders.
• Collaborate with academic and support departments to ensure a seamless student experience.

Senior Student Advisor - Richfield Graduate Institute of Technology

(2020-10 - 2025-07)

• Provided academic and career guidance to prospective and enrolled students.
• Assisted students with program selection, admissions, and registration.
• Conducted follow-up consultations to achieve recruitment targets.
• Supported student retention initiatives through proactive communication.
• Managed student records and institutional systems.
• Participated in recruitment drives, school presentations, and career exhibitions.

Call Centre Agent - Nova Connect

(2018-01 - 2020-02)

• Managed inbound and outbound customer calls.
• Resolved customer queries and complaints professionally.
• Maintained accurate customer records and achieved service targets.

Cashier and Customer Service Clerk - Pick n Pay Hypermarket

(2014-06 - 2017-10)

• Processed customer transactions accurately and efficiently.
• Delivered excellent customer service and resolved customer concerns.
• Balanced cash drawers and supported store operations.

Higher Certificate - Public Relations - Tshwane North College (2012)

National Senior Certificate - Grade 12 - Kgadime-Matsepe Secondary School (2011)