Matseliso Euginia Thibeli

Operations management graduate and supply chain management postgraduate with hands-on experience in production optimization, quality control, and lean manufacturing.Proven track record of boosting efficiency, reducing waste, and leading cross-functional teams. Passionate about continuous improvement and committed to operational excellence. Self-motivated, goal-oriented, and dedicated to empowering others through shared knowledge and experience.

Junior Production Manager/Operations Management

. Managed human and machine resources to maximize productivity and minimize downtime.

• Collaborated across departments (Quality,

Engineering, Logistics) to meet production goals.

• Monitored quality standards and compliance with BRC, HACCP, FSSC 22000, and GFSI.
• Implemented workflow improvements, increasing efficiency by 15% and reducing idle time.
• Introduced machine learning tools to reduce defect rate from 5% to 2%.
• Coordinated production scheduling, improving on-time delivery by 30%.
• Led monthly performance reporting to the board.

.Ensured adherence to preventative maintenance schedules in collaboration with the Maintenance Team.

. Data management and analysis.

. KPI monitoring and data updating.

Fruitways

Production Management intern

Conducted time studies and efficiency analysis, increasing brake beam throughput by 10%.

• Applied Lean Six Sigma methods to reduce waste and eliminate process bottlenecks.

. Designed improved facility layouts and developed SOPs to boost productivity.

• Optimized FIFO system implementation for streamlined v operations.

. Handled process documentation and prepared detailed operational reports.

2023 - 2023

Kauai

Junior Manager/Inventory Manager

Assist the Store Manager in ensuring efficient store operations, excellent customer service, and achievement of daily sales targets.

2016 - 2019

Key Responsibilities

• Supervise daily store operations including opening and closing procedures.
• Support and motivate staff to maintain high levels of service and operational excellence.
• Monitor juice preparation and presentation to meet Kauai’s quality standards.
• Manage staff schedules, attendance, and performance under the direction of the Store Manager.
• Handle customer inquiries, feedback, and complaints professionally.
• Ensure compliance with food safety, health, and hygiene regulations.
• Assist with daily cash-up, sales reconciliation, and banking processes.
• Track daily sales performance and suggest improvements to boost revenue.
• Collaborate with the Inventory Manager to monitor stock levels and minimize waste.
• Uphold Kauai’s brand values, culture, and sustainability practices within the store.

McDonalds

Barista/ Customer service

Purpose

Deliver excellent customer experiences through efficient service, high-quality beverage preparation,

and maintaining McDonald’s operational and cleanliness standards.

Key Responsibilities

1.

Customer

Service

• Greet customers warmly and take accurate orders with a friendly, professional attitude.
• Provide product information, recommend menu items, and ensure customer satisfaction.
• Handle payments (cash and card) accurately and efficiently using the POS system.
• Manage customer complaints or concerns politely and promptly, escalating when necessary.
• Maintain a welcoming and positive environment for all guests.

2.

Beverage

Preparation (Barista Duties)

• Prepare and serve a variety of hot and cold beverages (e.g., coffee, cappuccinos, lattes, iced drinks,

frappés) to McCafé standards.

• Operate espresso machines, blenders, and other beverage equipment safely and efficiently.
• Follow standard recipes, portion sizes, and presentation guidelines to ensure consistent quality.
• Monitor stock levels of coffee beans, milk, syrups, and other beverage ingredients, and notify the manager of low stock.
• Ensure freshness and correct storage of all beverage ingredients.
• Hygiene and Cleanliness:
• Maintain cleanliness and sanitation of the beverage preparation area, counters, and equipment.
• Adhere to McDonald’s food safety, hygiene, and health regulations at all times.
• Dispose of waste properly and restock cups, lids, napkins, and condiments as needed.
• Conduct regular cleaning of coffee machines and ensure daily maintenance checks are completed.
• Teamwork and Operations Support:
• Collaborate effectively with kitchen and front-counter staff to ensure smooth service flow.
• Assist in food preparation or order assembly during busy periods when required.
• Participate in daily store briefings and team meetings to stay updated on promotions and targets.
• Support the Store Manager or Shift Leader in maintaining operational excellence and speed of service.
• Performance and Brand Standards:
• Uphold McDonald’s core values of quality, service, cleanliness, and value (QSC&V).
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Contribute to a positive store culture by demonstrating enthusiasm and teamwork.
• Continuously seek ways to improve efficiency, service delivery, and customer experience.

Education

Mariazell High School

Grade 12

Diploma

Cape peninsula university of technology

Operations Management

2008

2023

Diploma

Cape peninsula university of technology

Operations Management

Advanced Diploma

Cape peninsula university of technology

Supply chain

Postgraduate Degree

2024

2025