Junior Production Manager/Operations Management
. Managed human and machine resources to maximize productivity and minimize downtime.
- Collaborated across departments (Quality,
Engineering, Logistics) to meet production goals.
- Monitored quality standards and compliance with BRC, HACCP, FSSC 22000, and GFSI.
- Implemented workflow improvements, increasing efficiency by 15% and reducing idle time.
- Introduced machine learning tools to reduce defect rate from 5% to 2%.
- Coordinated production scheduling, improving on-time delivery by 30%.
- Led monthly performance reporting to the board.
.Ensured adherence to preventative maintenance schedules in collaboration with the Maintenance Team.
. Data management and analysis.
. KPI monitoring and data updating.
Fruitways
Production Management intern
Conducted time studies and efficiency analysis, increasing brake beam throughput by 10%.
- Applied Lean Six Sigma methods to reduce waste and eliminate process bottlenecks.
. Designed improved facility layouts and developed SOPs to boost productivity.
- Optimized FIFO system implementation for streamlined v operations.
. Handled process documentation and prepared detailed operational reports.
2023 - 2023
Kauai
Junior Manager/Inventory Manager
Assist the Store Manager in ensuring efficient store operations, excellent customer service, and achievement of daily sales targets.
2016 - 2019
Key Responsibilities
- Supervise daily store operations including opening and closing procedures.
- Support and motivate staff to maintain high levels of service and operational excellence.
- Monitor juice preparation and presentation to meet Kauai’s quality standards.
- Manage staff schedules, attendance, and performance under the direction of the Store Manager.
- Handle customer inquiries, feedback, and complaints professionally.
- Ensure compliance with food safety, health, and hygiene regulations.
- Assist with daily cash-up, sales reconciliation, and banking processes.
- Track daily sales performance and suggest improvements to boost revenue.
- Collaborate with the Inventory Manager to monitor stock levels and minimize waste.
- Uphold Kauai’s brand values, culture, and sustainability practices within the store.
McDonalds
Barista/ Customer service
Purpose
Deliver excellent customer experiences through efficient service, high-quality beverage preparation,
and maintaining McDonald’s operational and cleanliness standards.
Key Responsibilities
1.
Customer
Service
- Greet customers warmly and take accurate orders with a friendly, professional attitude.
- Provide product information, recommend menu items, and ensure customer satisfaction.
- Handle payments (cash and card) accurately and efficiently using the POS system.
- Manage customer complaints or concerns politely and promptly, escalating when necessary.
- Maintain a welcoming and positive environment for all guests.
2.
Beverage
Preparation (Barista Duties)
- Prepare and serve a variety of hot and cold beverages (e.g., coffee, cappuccinos, lattes, iced drinks,
frappés) to McCafé standards.
- Operate espresso machines, blenders, and other beverage equipment safely and efficiently.
- Follow standard recipes, portion sizes, and presentation guidelines to ensure consistent quality.
- Monitor stock levels of coffee beans, milk, syrups, and other beverage ingredients, and notify the manager of low stock.
- Ensure freshness and correct storage of all beverage ingredients.
- Hygiene and Cleanliness:
- Maintain cleanliness and sanitation of the beverage preparation area, counters, and equipment.
- Adhere to McDonald’s food safety, hygiene, and health regulations at all times.
- Dispose of waste properly and restock cups, lids, napkins, and condiments as needed.
- Conduct regular cleaning of coffee machines and ensure daily maintenance checks are completed.
- Teamwork and Operations Support:
- Collaborate effectively with kitchen and front-counter staff to ensure smooth service flow.
- Assist in food preparation or order assembly during busy periods when required.
- Participate in daily store briefings and team meetings to stay updated on promotions and targets.
- Support the Store Manager or Shift Leader in maintaining operational excellence and speed of service.
- Performance and Brand Standards:
- Uphold McDonald’s core values of quality, service, cleanliness, and value (QSC&V).
- Maintain a professional appearance and adhere to uniform and grooming standards.
- Contribute to a positive store culture by demonstrating enthusiasm and teamwork.
- Continuously seek ways to improve efficiency, service delivery, and customer experience.
