Matshediso Malefane

Emerging labour relations professional with hands-on exposure to misconduct processes, disciplinary hearings support, and recommendation drafting within a labour law consulting environment. Brings a strong foundation in industrial psychology and labour relations and compliance aligned with the labour relations and employee relations principles, combined with administrative rigor developed through high-volume client onboarding and mandate administration. Currently completing a BCom Honors in Industrial & Organisational Psychology, with career focus on labour law consultancy, Human resources and employee relations advisory work.

Administrative Assistant at Eeziaid Financial Services (2025-06 – 2026-01)

Managed onboarding administration and ongoing support for clients, processing loan-related mandates and maintaining accurate client records for financial transactions.

• Managed onboarding administration and ongoing support for 20+ clients, maintaining accurate client records for financial transactions
• Processed 10+ loan-related mandates, supporting end-to-end documentation flow for client loan transactions
• Improved documentation control by issuing mandates promptly and keeping client information current, reducing avoidable follow-ups and rework
• Strengthened client experience through clear communication and timely coordination across onboarding and transaction steps

Research Assistant (Studywell Project) at Northwest University (NWU) (2024-04 – 2024-07)

Supported on-campus research delivery by recruiting participants and increasing awareness of the Studywell project purpose and process.

• Supported on-campus research delivery by recruiting participants and increasing awareness of the Studywell project purpose and process
• Enabled ethical participant engagement by providing clear study explanations and setting expectations prior to survey participation
• Contributed to smooth fieldwork operations through professional communication with diverse student stakeholders

Industrial Relations Intern at LabourNet (2024-03 – 2024-03)

Observed and supported learning across disciplinary hearings, building practical understanding of workplace misconduct procedures and developing real-world exposure to consultant-client engagement.

• Observed and supported learning across 4 disciplinary hearings, building practical understanding of workplace misconduct procedures
• Drafted a recommendation aligned with labour law processes and standards
• Developed real-world exposure to consultant-client engagement and formal hearing environments

Bachelor of Commerce Honours in Industrial & Organisational Psychology – University of South Africa (UNISA) (2026)

Bachelor of Arts in Industrial Psychology & Labour Relations – North-West University (NWU) (2022 – 2024)

National Senior Certificate – Riverside High School (2020)