Matshidiso Mohlomo

Experienced Virtual Assistant with 4 years proven success in managing high-volume emails inbox’s, scheduling meetings, and performing research to increase website traffic and social media engagement. Skilled in creating and maintaining filing systems, updating website content. committed to providing exceptional customer service and accuracy data entry and database management.

Virtual Assistant - Amazon / Amazone

(2020 - 2024)

• Managed and organized a high volume email inbox, responding to 100 inquiries per day with a 95% Satisfaction rates from clients.
• Coordinated and Scheduled over 50 meetings and appointments per day week, insuring all parties were informed and prepared each meeting.
• Performed research and compiled data for a project that resulted in 10% increase in website traffic and 5% decrease in social media engagement.
• Created and maintained a filling system for over 500 documents, Resulting in 30% reduction in time spent searching for files.
• Assisted with social media management, resulting in 20% increase followers and 25% engagement.
• Provided customer service support to over 500 clients, resulting in a 90% satisfaction rate and a 5% increase customer retention.

CEO Stonesifer President

(2013-01 - 2015-01)

Patricia Q. Stonesifer Former President and CEO of Martha’s Tabletop

Matric - Morris Isaacson high school