Matshidiso Phiri

Banqueting Coordinator - Tsogo Sun eMnotweni Arena

(2025-06)

Effective communication and responsiveness in dealing with clients and vendors
Create new, capture and confirm existing bookings
Update function schedule
Capture requirements for the kitchen and other areas
Function management - Build and maintain relationships and service delivery between dining rooms, catering team, internal stakeholders and vendors through collaboration, meetings and daily interactions
Welcome guests and manage the flow of events in the dining rooms and common areas
Oversee the running of all events from start to end
Monitor customer feedback
Meet client needs by displaying subject matter expertise in hospitality industry and providing guidance and understanding of client requests
Manage and monitor hospitality team output through performance, capacity planning, overtime as well as work and resource allocation
Ensure recovery of all costs for services rendered: Create, capture, receipt and flip invoices for events
Prepare month-end reports: Finance billing close off, Opcom report, beverage variances
Financials: work close with the financial officer for budget and forecasting
Assist suppliers with outstanding payments and statements recons
Identify improvement/change opportunities to systems, procedures and standards
Enhance quality of decisions and solutions through evaluation against current industry best practices and client requirements

Front Office Supervisor - Khayalami Hotel Group

(2023-06)

Guest service: Ensure guest satisfaction by providing excellent customer service and resolving guest issues and complaints
Front desk operations: Oversee the front desk's daily operations, including check-ins, check-outs, reservations, and guest messages
Staff management: Manage and train front desk staff, and provide technical support when needed
Financial transactions: Process payments and manage cash drawers
Property maintenance: Maintain the cleanliness and security of the property, and manage inventory
Hotel policies: Ensure that all front desk procedures are followed, and be familiar with hotel policies, procedures, and industry standards
Guest relations: Manage guest relations and ensure that hotel operations run smoothly
Running Night-Audit

Electoral Officer - IEC

(2021-11 - 2021-11)

Reservations Manager - Protea Hotel Midrand

(2014-12 - 2015-06)

Acting Reservations Manager - Protea Hotel Nelspruit

(2014-03 - 2014-11)

Reservations Agent - Protea Hotel Nelspruit

(2011-04 - 2014-02)

Senior Receptionist - Pestana Kruger Lodge

(2010-01 - 2011-03)

Receptionist InService Training - Court Classique Suite Hotel

(2007-06 - 2008-06)

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