Meter Reading Administration - Ricoh SA - Meadowview
(2019-08)
- Obtaining meter reading from customers using various communication channels.
- Follow up on customer's readings
- Send the reading to Shared Services, and manage ServiceNow until resolved
- Review invoices for correct on all matters and billing readings.
- Attend to internal and external customer queries.
- Updating changes to customers information in the system.
- Prepare billing schedules for specific customers.
- Liaised directly with customers to meet needs and maintain satisfaction.
Data Governance Administrator - Ricoh SA - Bedfordview
(2014-07 - 2017-09)
- Responsible for the creation of accounts in the back office to activate and amend customer accounts within the customer database.
- Linking relationships in the ERP system.
- Participate in projects with the field of data governance.
- Monitor the request levels to ensure SLAs are achieved.
- Ensure all allocated queries are managed, ensuring quality and a quick response to customers and department members
- Carry out the process of creating and amending customer information accounts to agree to SLAs
- Create and amend suppliers.
Data Capturing Administrator - Ricoh SA - Bedfordview, Gauteng
(2013-03 - 2014-06)
- To obtain and capture meter readings on the operating system.
- Use various communication channels to obtain information.
- Maintain data in accordance with any day-to-day requirement.
- Keeping records well-organised and easily retrievable for team members.
- Managed client communications by answering phoned and corresponding through email.
Meter Reading Clerk - Itec Central - Rosebank, Gauteng
(2010-11 - 2013-02)
- Contact customers to collect reading for Monthly billing.
- Capture meter reading received from customers into the system.
- Reviewing invoices for correct meter reading billing.
- Communication with dealers on all matters related to readings.
- Invoicing no charge toner for customer on contract.
- Assisting with logging service calls when needed.
- Assisting in relieving the Switchboard.
Administration Clerk - The Careway Group - Midrand, Gauteng
(2010-01 - 2010-10)
- Provided customer service by addressing queries and helping patients.
- Assisting in handling administrative operations.
- Handling patient's confidential documents with discretion to protect sensitive information.
- Compiling and maintaining a record of business activities.
Meter Reading Clerk - Itec Central - Rosebank, Gauteng
(2005-11 - 2009-11)
- Contact customers to collect copies of customers meter reading.
- Capture meter readings received from customers into the system.
- Reviewing invoices for correct meter reading billing.
- Communicating with dealers on all matters related to readings and queries.
- Invoicing no charge toner for customer on contract.
- Assisting with logging service calls when needed.
- Assisting in relieving the switchboard.
Credit Associate - Edcon-Edgars - Rosebank, Gauteng
(2004-11 - 2005-12)
- Maintaining file room updates with the last transactions.
- Ensuring that all files are scanned and updated.
- Fulfilling clerical duties which includes credit releases.
- Review the credit applications in the system.
- Assisting customers with account queries.
Fieldworker - Mictert Marketing Research - Braamfontein, Gauteng
(2003-07 - 2004-11)
- Interview people on different products.
- Collect and analyse data obtained from people
- Prepare reports on the information obtained
- providing feedback to operations and planning teams.
Crew Person - Mc Donald's SA - Craighall, Gauteng
(2001-03 - 2003-06)
- Taking food orders.
- Preparing food.
- Cash Handling and Payment Processing.
- Assist in inventory control by monitoring stock levels of food and beverage items.
