Maureen Klaas

Experienced and dedicated operations professional currently working as a BMS Operator at the Cape Town International Convention Centre (CTICC), supporting large-scale conferences, exhibitions, and events in a fast-paced environment. As a bursary recipient studying towards a Bachelor of Business Administration, I am developing strong knowledge in business operations, administration, and client service. I bring a proven ability to coordinate across departments, manage real-time challenges, and contribute to seamless event execution.

Eager to grow into an Event Executive role and contribute directly to event planning, coordination, and exceptional client experiences.

BMS Operator - Cape Town International Convention Centre (CTICC)

(2022-01)

• Monitor and manage building management systems to ensure uninterrupted operations during events
• Support the successful execution of conferences, exhibitions, and large-scale events
• Coordinate with internal departments including events, operations, maintenance, and security
• Respond to real-time technical and operational challenges during live events
• Ensure optimal environment and safety standards for clients and guests
• Contribute to overall client satisfaction through efficient behind-the-scenes support

Uniform Administrator / Site Supervisor - Gardier Security

(2019-01 - 2022-12)

• Managed uniform distribution, stock control, and administrative processes
• Supervised staff and ensured smooth daily operations
• Coordinated with multiple departments to maintain operational efficiency

Quality Assessor - BYC-Aqua Solutions - Pinelands

(2017-01 - 2019-12)

• Conducted quality checks and ensured compliance with company standards
• Maintained accurate reporting and documentation

Customer Service Associate - Amazon - Cape Town

(2016-01 - 2017-12)

• Provided customer support and resolved queries efficiently
• Maintained high levels of customer satisfaction in a fast-paced environment

CCTV Control Room Supervisor - G4S Secure Solutions – Old Mutual - Pinelands

(2014-01 - 2016-12)

• Supervised control room operations and coordinated incident responses
• Maintained communication across teams to ensure smooth operations

Intake Officer - Capacity – Rainbow Chickens - Worcester

(2013-01 - 2014-12)

• Managed administrative intake processes and documentation
• Supported coordination between departments

CCTV Operator / Control Room Operator / Receptionist - Thorburn Security Solutions

(2005-01 - 2013-12)

• Coordinated control room operations and staff deployment
• Performed administrative duties including switchboard and office support
• Assisted HR processes and documentation

Senior Patrol Woman / Control Room Operator - Gray Security / Securicor

(1998-01 - 2005-12)

• Monitored operations and ensured safety in high-pressure environments
• Responded to incidents and maintained operational efficiency

Bachelor of Business Administration (BBA) - Business Administration (2025-01 - 2027-12)

Matric (Grade 12) - Esselen Park Senior Secondary School (1996-12)