Maverick Cody
Beauty Therapist
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About
I am articulate, well presented, with an ability to provide necessary customer service and over all client satisfaction. Ability to carry out a variety of skills with confidence and competence on clients. Excellent communication skills and computer skills Microsoft, excel, Microsoft outlook, work well under pressure and within a team or individually.
I’m very comfortable with working in a fast paced, hands-on environment. I am Currently looking to expand my work experience and Grow within an organization.
Experience
Beauty Therapist at Beauty Direct mobile Spa (2021-09 – Present)
- Performing Massages, facials, Manicures and pedicures to our clients in the comfort of their homes and in most of the hotels in the surrounding areas.
Beauty Therapist / Receptionist at Camelot spa pearl valley (2020-10 – 2021-08)
- Performing all required beauty treatments, massages, body detox wraps, Advanced facials, Manicures and pedicures for the upmarket guests on the golf estate and surrounding areas as per standards of Camelot Spas countrywide.
- Reception duties including meet ad greet, make bookings, answer emails and telephones calls. Handle the opening and closing of the Spa and balancing the revenue.
Body treatments and Massage Trainer at Cunard cruise lines-Queen Mary 2 and Queen Elizabeth (Canyon Ranch Spa) (2018-11 – 2020-03)
- welcome Guest with Spa tours, sales of spa packages and detox treatments.
- Reception duties, making bookings taking calls and checking guests for spa treatments.
- Performing seminars to educate guests on certain conditions and benefits to of a health lifestyle.
- Training spa therapists on treatment protocols, codes of ethics, selling skills and consultation, product knowledge.
- Responsibilities of stock take up-keep and keeping the spa up to standard with port cleaning.
Front desk/ Concierge at Life Day Spa (2017-09 – 2018-10)
- Making priority bookings on ESP, promoting upgrading services in order to personalize their experiences.
- Meet and greet, handle all emails and social network profiles making sure they are up-to-date.
- Opening and closing of the spa everyday.
- making sure that all therapists are aware of their schedules times and off times.
- Working hand in hand with management.
Massage Therapist and Trainer at Cunard Cruise lines-Queen Elizabeth Royal spa (2017-11 – 2018-07)
- Training new staff on canyon ranch treatments protocols and procedures. making sure that every Massage therapist follows and adheres to our way of life at canyon ranch at all times.
- Performing body therapy treatments and programs for guests on board as well as attending to reception duties from time to time especially when in Port of call and staff is off.
Beauty Therapist/ back-up Receptionist at Camelot Spa Midrand / Camelot Spa Le Franschoek hotel and Spa (2015-06 – 2016-03)
Massage Therapist at Steiner Transocean Ltd-on-board spa cloud 9 (2014-03 – 2014-11)
Beauty Therapist at Mount grace Hotel and Spa (2002-11 – 2013-02)
part time, working college hours 400
CALL CENTRE AGENT/ TEAM LEADER (SARS) at South African Revenue Service (2004-09 – 2011-12)
- Making outbound calls to taxpayer’s collection INCOME TAX, VAT. PAYE
- Capturing tax payers details and registrations
- Managing a team of 12 people
- Collecting team’s statistics daily, weekly and monthly performance.
- Motivating team into reaching targets
- Problem solving of any queries that arise within my team
- Filing manual and electronic documents
- Time management
- Receiving call from tax practitioners handling Income Tax, VAT and PAYE
- Handling tax queries
- Filing manual and electronic registrations as well as supporting documents
- Managing difficult clients’ queries
CALL CENTRE AGENT (TECHNICAL) at DIMENSION DATA (2004-01 – 2004-06)
- Trouble shooting America Online (AOL) technical support
- Installation and upgrading software for AOL clients
- Handling of any other hardware or software queries online
RECEPTIONIST at THE DON SUITE HOTEL HEAD OFFICE (2002-11 – 2002-12)
part time
Front desk at VIDEO SPOT (2001-12 – 2001-12)
PART- TIME
Education
Matric Certificate – Wendy wood High School (2002-12)
Diploma in Skin and Healthcare – Camelot International