Mavis Pande

Dedicated and adaptable professional with strong transferable skills in customer service, administration, and operations. Experienced in handling high-volume environments, communication, and organizational tasks. Seeking opportunities to apply these skills in a remote or dynamic work environment.

ESL Tutor (Volunteer) - Redwood ESL - Remote

(2026-01)

• Conduct one-on-one online English tutoring sessions with adult learners
• Support students in improving conversational English, vocabulary, and confidence
• Adapt lessons to individual learning needs using structured materials
• Create a supportive and encouraging learning environment
• Help learners build real-life communication skills through conversation-based practice

Hostess / Guest Services - Omni Royal Orleans Hotel - New Orleans, USA

(2025-03 - 2026-03)

• Answered guest calls and managed reservations
• Handled room service call-in orders and inquiries
• Provided professional customer service in a fast-paced environment
• Completed J1 Food & Beverage Internship Program

Assistant Manager - Lunchworks CC - Cape Town

(2023-08 - 2025-03)

• Managed inventory and stock control
• Captured and processed invoices using Xero
• Coordinated dispatch of over 300 catering orders daily
• Handled catering orders via email and phone communication

Ordinary Level - Pakame High School (2002-01 - 2005-12)