Mazubane Aleeyyah

Customer-focused Sales and Customer Service Agent with experience in insurance and retail campaigns. Skilled in sales, handling customer queries and complaints via chat and email, and delivering high-quality service while meeting performance targets. Reliable, confident communicator with strong problem-solving and teamwork skills.

Customer Service Agent - Outworx Call Centre

(2024-01 - 2025-01)

• Assisted customers with queries and complaints via chat and email for a UK retail campaign
• Provided accurate information while maintaining professionalism and service quality
• Resolved customer issues efficiently to ensure a positive customer experience
• Met quality standards and adhered to company procedures

Sales Agent - Sunbow Tents Manufacturers

(2024-01 - 2024-12)

• Assisted the company in selling its equipment to potential customers
• Engaged customers to understand needs and recommend suitable products
• Contributed to increasing sales through effective communication and persuasion

Sales Agent - Exhilare Call Centre

(2023-01 - 2023-12)

• Worked on a local insurance campaign selling car scratch and dent repair services
• Contacted potential customers and converted leads into sales
• Maintained product knowledge to confidently explain benefits to customers
• Worked towards achieving daily and monthly sales targets

Higher Certificate - Economics and Management Sciences - University of South Africa (UNISA) (2025-01)

Bachelor Pass - Commerce Studies - Adams College High School (2018-01 - 2022-12)