Mazwi Gumbi
IT Support Technician
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About
Motivated IT professional with specialized training in network administration and system support. Through extensive lab-based projects, I have developed a deep understanding of IT infrastructure and the ability to navigate complex technical issues. Committed to delivering high-quality IT solutions and exceptional user support, I am eager to leverage my technical expertise and 'ready-to-learn' attitude to contribute to the success of the organisation.
Experience
IT Technician (in-service trainee) at Department of Land Reform and Rural Development (2024-08 – 2025-08)
Providing first-level technical and procurement support with focus on troubleshooting and system maintenance
- Providing first-level technical and procurement support
- Troubleshooting hardware, software and network
- Assisting with system maintenance, updates and backups
- Attending on duty calls
- Supporting network setup and monitoring
- Documenting IT processes and preparing basic user guides
- Participating in small IT projects such as equipment upgrades
- Train and assist users on new hardware or software technical guidance
- User account management
- Remote support
Education
Diploma in IT: Communication Networks – Mangosuthu University of Technology (2021-01 – 2024-12)
National Senior Certificate – Buhlebethu High School (2015-01 – 2019-12)
