Mbalenhle Msani

Customer-focused professional with experience in retail management and hospitality environments, including front-line service delivery, cash handling, POS operations, staff supervision, complaint resolution, and daily operations support. Skilled in creating positive customer experiences, maintaining service standards, supporting team performance, and working efficiently under pressure. Strong background in customer service excellence, store operations, administration, stock control, and client relationship management.

Employee - Mc Donald's Restaurant

(2025-01)

• Deliver friendly, efficient, and professional customer service in a fast-paced hospitality environment.
• Operate POS systems accurately for customer orders, payments, and transactions.
• Assist with food preparation while following food safety, hygiene, and quality standards.
• Maintain cleanliness and organization in customer service, kitchen, and front-of-house areas.
• Resolve customer queries and support positive customer experiences.
• Work collaboratively with team members to meet service targets and maintain smooth operations.
• Support daily operational tasks while maintaining attention to detail and time management.

Trainee Manager/Assistant Manager - Shoprite Checkers PTY LTD

(2018-01 - 2022-12)

• Supervised daily store operations to support smooth workflow, productivity, and customer satisfaction.
• Provided customer service and handled customer complaints professionally and efficiently.
• Managed cash office duties, cash handling processes, and till-related administration.
• Monitored stock levels, supported stock control procedures, and assisted with inventory accuracy.
• Supported staff management, team coordination, and performance monitoring.
• Assisted with staff training, coaching, and task delegation to maintain service standards.
• Ensured compliance with company policies, operational procedures, and safety standards.
• Maintained a customer-focused store environment through effective problem solving and communication.

High School Matric - Siyajabula High School (2013-12)

National Certificate in Wholesale and Retail Supervisions Operations - MSC Business College (2018-01 - 2019-12)