Mbalenhle Ngcobo

Administrative and HR support professional with experience across front-of-house reception, inventory control, retail customer service, and HR administration. Reliable and detail-oriented, with a track record of managing multiple responsibilities accurately in fast-paced environments. Looking to bring strong organizational, communication, and problem-solving skills to a growing team.

Inventory Clerk / Debtors Administration at Joyco Pty Ltd (2024-09 – Present)

• Maintain accurate inventory records, conduct regular stock takes, and reconcile discrepancies.
• Receive, inspect, label, and organize stock; compare shipments against purchase orders and invoices.
• Report damaged, missing, or incorrect items and generate inventory reports to support best practices.
• Assist with walk-in sales and coordinate stock matters with procurement and warehouse teams.
• Coordinate stock upliftments with stores and arrange collections by sales representatives.
• Prepare and distribute customer statements, following up on outstanding accounts via telephone and email.
• Conduct debt collection activities and negotiate payment arrangements with customers.
• Perform age analysis of outstanding accounts to monitor and track overdue payments.
• Retrieve and provide invoices, statements, and proof of delivery/payment to customers as required.
• Request and verify proof of payment from customers, ensuring accurate allocation of receipts.
• Provide company banking details and bank confirmation letters to customers for payment purposes.
• Liaise with customers on account queries and resolve payment-related issues promptly.
• Maintain accurate debtor records and ensure all customer correspondence is properly documented.
• Assist with account reconciliation, supporting the finance team in managing outstanding debt.

Receptionist / Retail & Customer Service / Customer Support at Joyco Pty Ltd (2023-01 – 2024-08)

• Greeted and welcomed visitors professionally, managing the front desk, visitor logs, and badge issuance.
• Answered, screened, and directed incoming calls; scheduled and confirmed appointments for staff and management.
• Handled incoming and outgoing mail, couriers, and deliveries.
• Greeted and assisted customers with vape products and accessories, advising on usage, safety, and nicotine levels.
• Stayed current on vaping trends, brands, and regulations to provide informed product recommendations.
• Processed sales and verified customer age in line with legal requirements.
• Maintained a clean, organized sales area and supported restocking and labeling.
• Provided customer support across phone, email, chat, and in-person channels, resolving inquiries and complaints efficiently.
• Processed orders, returns, refunds, and exchanges while maintaining accurate customer records.
• Escalated complex issues when needed and followed up to ensure customer satisfaction.
• Collaborated with internal teams to meet customer needs and consistently met service performance metrics.
• Supported general administrative tasks including filing, photocopying, data entry, and document preparation.

General Administrator/Receptionist at MDS International Transformers SA (2019-06 – 2020-06)

• Managed daily office and reception operations, maintaining a clean, organized, and professional working environment.
• Ordered and controlled office supplies and procured factory consumables (e.g., washers, spanners, double-sided tape).
• Answered incoming calls and welcomed visitors, delivering professional customer service to transformer clients.
• Handled customer queries, ensuring prompt resolution or escalation where necessary.
• Created quotations and issued tax invoices; processed customer orders based on specific transformer (KVA) requirements.
• Liaised with clients and hardware suppliers to ensure accurate order fulfillment.
• Provided administrative support to management and staff, including reports, correspondence, and documentation.
• Scheduled meetings, managed calendars, and coordinated meeting room preparation and refreshments.
• Coordinated basic facility maintenance and office upkeep.
• Maintained accurate records and filing systems; performed data capturing and document management.
• Assisted with invoice processing and basic financial administration.

HR Administration Intern (HR Manager Assistant) at Edcon (2018-04 – 2019-05)

• Generated and filed UIF documentation; audited completed UIF records for accuracy.
• Responded to HR admin inbox queries and resolved labour department queries.
• Reviewed permanent appointment cases and processed contract termination documentation.
• Issued and maintained daily HR reports; monitored daily attendance registers and staff performance.
• Conducted induction sessions for newly appointed employees.
• Notified staff of departmental changes and assisted with departmental planning.
• Resolved employee-related queries and conducted pre-screening, shortlisting, and MIE checks.
• Drafted internship contracts, visa letters, and employment confirmations.
• Issued provident fund forms and posted vacancies.

Occupational Health and Safety Certificate in Occupational Health and Safety – Accelerate Management School (2026-03)

Business Administration in Business Administration – KVR Training (2024 – 2024)

National Diploma in Human Resources Management in Human Resources Management – Ekurhuleni West TVET College (2015 – 2017)

End User Computing in End User Computing – Kitso Lesedi Youth Development Centre (2017 – 2017)

Matric (Grade 12) – Erasmus Monareng Secondary School (2013 – 2013)