Mbali Magubane

Dear Sir / Madam An experienced IT Service Management (ITSM) professional with a strong background in incident management, escalation coordination, vendor management, and service desk operations. With over a decade of experience, I specialise in ensuring high system availability, optimizing service delivery, and driving operational efficiency through data-driven insights and proactive problem-solving.

As a Project Administrator: Escalation & Coordination at Altron (Outsource BSI), I oversee business continuity planning, response management, and third-party vendor relations, ensuring compliance with SLA, OLA, and contractual agreements. I have a proven track record of analyzing service trends, optimizing support processes, and improving customer experience through structured governance and strategic interventions.

My expertise includes

✅ Incident & Response Management

✅ Vendor & SLA Management

✅ Service Desk & Operations Support

✅ Data Analysis & Reporting

✅ Process Optimization & Governance

I am passionate about mentoring teams, driving efficiency, and leveraging ITIL-based frameworks to enhance service management. Open to collaborative opportunities that drive digital transformation and IT operations.

 Assist Project Manager with budgeting

 Prepare monthly, quarterly, and ad hoc cost reports

 Liaise with external consultants, contractors, and stakeholders to align cost objectives.

 Present cost performance metrics and recommendations to senior management

 Maintain documentation for audit and compliance purposes.

 Work closely with project managers, engineers, procurement, and finance teams.

 Assess financial impact of project changes and risks

 Support the change control process by evaluating cost implications

 Monitor expenditures against approved budgets and forecast potential variances

 Provide regular cost reports and financial dashboards for management review.

 Prepare detailed cost estimates and budgets based on project plans, designs, and specifications.

 Develop cost breakdown structures (CBS) and maintain cost databases.

 Establish, track, and manage project budgets throughout the lifecycle

 Analyse cost data to identify trends, variances, and potential overruns

 Implement corrective measures to control costs and improve project profitability

 Support value engineering to identify cost-saving opportunities

 Compiles a database of stakeholders and contact details.

 Review and validate contractor and supplier invoices, claims, and variations.

 Measure and report on project performance and Costing

 Uses project scheduling and control tools to monitor project plans, work hours, budgets and expenditures.

 Monitors project costs to prevent overspending.

 Ensures efficient and comprehensive resolutions of incidents and requests

 Prepares and submits project close-out reports to the Manager (s) for sign-off.

 Prepares monthly and quarterly project status reports and submits them to the Manager.

 Tracks progress and quality of work being performed in line with project deliverables

 Monitoring the progress of the projects

 Assist on creating quotes and Timesheets for Technicians

 Records and distributes project meeting minutes to relevant stakeholders.

 Keeps Manager(s) informed on project status and alerts stakeholders to project risks. INTERNAL & EXTERNAL ADVERT.

 Schedules project meetings and circulate project documentation before meetings.

 Maintains project master schedule and supports the Manager(s) on the achievement of project outputs

 Monitor and report on the progress of skills development activities and initiatives

NQF LEVEL 3