Learning and Development Coordinator - Nutun BPO
(2023-01)
- Coordinated full training lifecycle for new hire cohorts and upskilling programs, ensuring alignment with business timelines and compliance requirements
- Managed and maintained accurate training registers (attendance, payroll, BI) within Learning Management System (LMS), achieving 99% data integrity for audit purposes
- Analysed trainer utilization and performance metrics to generate weekly reports for L&D and operations leadership, supporting data-driven decision making
- Supported design and facilitation of onboarding programs, directly contributing to integration of 200+ new employees annually
- Liaised effectively with operations managers, HR Business Partners, and trainers to schedule sessions, address gaps, and ensure smooth training delivery
- Automated manual reporting processes, reducing administrative time by 15% and improving report accuracy
- Tracked training effectiveness and participant progress through comprehensive monitoring systems
Billing Agent (Xfinity Campaign) - Merchants SA
(2022-01 - 2023-12)
- Interpreted complex billing statements and provided customer solutions, maintaining high customer satisfaction (CSAT) scores
- Successfully upsold additional services and features, contributing directly to team revenue targets
- Managed billing adjustments and provided detailed product advising to enhance customer experience
- Ensured compliance with all billing procedures and regulatory requirements
Call Centre Agent - Clientele Life
(2021-01 - 2022-12)
- Consistently exceeded monthly sales targets through strategic customer engagement and comprehensive product knowledge
- Processed sales efficiently while maintaining high standards of customer service excellence
- Handled customer complaints and queries with professionalism and effective resolution techniques
Personal Assistant - TMT Production
(2015-01 - 2017-12)
Receptionist - Motseleng Group
(2017-01 - 2018-12)
Billing & Administration Intern - Rondah Medical
(2021-01 - 2021-12)
