Background Actor - Terene Characters - Cape Town
(2021-01 - 2023-12)
Performed in multiple film productions.
- Worked with recording engineers to produce high-quality voice-over work to meet project requirements.
- Accurately followed scripts, directions, and queues according to director requirements
- Demonstrated expertise in stage movement to deliver high-quality performances.
Cashier and Shelf packer - Pick n Pay - Plumstead
(2023-12 - 2024-08)
- Greeted customers entering store and responded promptly to customer's needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted monies in cash drawers at beginning and end of shifts to maintain accuracy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Maintained excellent customer satisfaction by going the Extra mile.
- Served customers efficiently during peak hours, minimizing order waiting times.
- Helped to closedown store by restocking shelves, cleaning till areas, and counting cash.
- Resolved customer complaints calmly and professionally, providing mutually beneficial resolutions.
Customer Service Representative - Capita - Pinelands
(2024-05 - 2025-02)
- Respond to customer inquiries - Answer customer questions via phone and email.
- Resolve customer complaints - Address and resolve customer concerns in a timely and professional manner.
- Provide product/service information - Educate customers about products or services, including features, benefits, and pricing.
- Process transactions - Handle customer transactions, such as orders, returns, and exchanges.
- Escalate complex issues - Transfer complex or unresolved issues to senior representatives or other departments.
Customer Service Representative - Home Choice
(2025-03 - 2025-04)
- Respond to customer inquiries - Answer customer questions via phone and email.
- Resolve customer complaints - Address and resolve customer concerns in a timely and professional manner.
- Provide product/service information - Educate customers about products or services, including features, benefits, and pricing.
- Process transactions - Handle customer transactions, such as orders, returns, and exchanges.
- Escalate complex issues - Transfer complex or unresolved issues to senior representatives or other departments.
