Mbm Slurp

I am a reliable young adult who would like to broaden my knowledge. I am willing to learn more. I take pride in what I do and I always a positive outlook.

Background Actor - Terene Characters - Cape Town

(2021-01 - 2023-12)

Performed in multiple film productions.

• Worked with recording engineers to produce high-quality voice-over work to meet project requirements.
• Accurately followed scripts, directions, and queues according to director requirements
• Demonstrated expertise in stage movement to deliver high-quality performances.

Cashier and Shelf packer - Pick n Pay - Plumstead

(2023-12 - 2024-08)

• Greeted customers entering store and responded promptly to customer's needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Counted monies in cash drawers at beginning and end of shifts to maintain accuracy.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Maintained excellent customer satisfaction by going the Extra mile.
• Served customers efficiently during peak hours, minimizing order waiting times.
• Helped to closedown store by restocking shelves, cleaning till areas, and counting cash.
• Resolved customer complaints calmly and professionally, providing mutually beneficial resolutions.

Customer Service Representative - Capita - Pinelands

(2024-05 - 2025-02)

• Respond to customer inquiries - Answer customer questions via phone and email.
• Resolve customer complaints - Address and resolve customer concerns in a timely and professional manner.
• Provide product/service information - Educate customers about products or services, including features, benefits, and pricing.
• Process transactions - Handle customer transactions, such as orders, returns, and exchanges.
• Escalate complex issues - Transfer complex or unresolved issues to senior representatives or other departments.

Customer Service Representative - Home Choice

(2025-03 - 2025-04)

• Respond to customer inquiries - Answer customer questions via phone and email.
• Resolve customer complaints - Address and resolve customer concerns in a timely and professional manner.
• Provide product/service information - Educate customers about products or services, including features, benefits, and pricing.
• Process transactions - Handle customer transactions, such as orders, returns, and exchanges.
• Escalate complex issues - Transfer complex or unresolved issues to senior representatives or other departments.

Grade 12 NSC - Wittebome High School (2019-01 - 2023-12)