Hospital Manager - JMH Isipingo Private Hospital
(2024-02 - 2025-08)
To provide strong strategic professional and managerial leadership for all aspects of health service operations.
- Implementing the operations strategy, monitoring and managing operational performance and overseeing the delivery of effective facilities management at the hospital
- Authority and accountability for the safe and effective delivery and performance of day to day clinical services and departments at the hospital
- Developing and maintenance of key relationships with the Group General Manager and each of the JMH Group Heads, as well as external relationships and networks with health service providers external to the Hospital
Hospital General Manager - Netcare The Bay Hospital
(2018-11 - 2023-09)
- Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists
- Analyse business relationships, determining due diligence requirements and measuring risks
- Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects
- Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share
- Ensure operational efficiency which includes the management of the financial indicators and drivers of the business
- Prepare annual funding estimates, forecasting the demand for services and allocating budgets
Operations Director - Durban International Convention Centre
(2017-05 - 2018-10)
- Ensuring financial targets and other agreed targets are met in all departments
- Reviewing working practices to ascertain if it is successful and if not, devise an alternative
- Making sure safety regulations are followed
- Keeping employees motivated and organising appropriate training
- Investigating customer satisfaction and reporting any issues
- Improve the business processes for each department through analysis and collaboration
Divisional Head: Operations - Msinsi SOC Ltd
(2015-09 - 2017-04)
- Provide leadership oversight and guidance, and interventions at reserve level or Game Park and or hospitality industry as may be required; towards effective planning and execution of reserve or game park management plans
- Executive Reporting: Prepare and present prescribed and non-prescribed Msinsi Operations division reports and project reports, including Board and Board Sub-Committee Reports
- Risk Management: Manage, monitor and submit reports on risk related matters in line with the organisation's risk management framework
- Manage team workload and utilization: oversee distribution of operational and project work across the team and enable exposure to learning opportunities
- To understand and drive forward Msinsi Holdings' new strategic direction by creating a long term view and designing alternative strategies and scenarios to reach the desired future of the company
General Manager - 4* Jozini Tiger Lodge
(2015-07 - 2015-09)
- To manage the whole hotel by implementing the strategic plan of the organisation as mandated by the Board of Directors
- Ensures that all guest related issues are resolved in a manner consistent with the company goals and objectives
- Instils the culture of customer centric throughout the property
- Ensures that employee related issues are resolved in a manner consistent with company policies and country labour laws
- Inspects and documents repairs and cleanliness of the property to maintain 4*
- Work with the marketing personnel to manage all sales activities including sales calls and tradeshows
General Manager - Nomafu Holdings
(2013-12 - 2015-06)
- Responsible for the strategic direction and development of the vision, mission and values of the company
- Manage and improve all aspects of transportation and logistics for the company, while making each of the functions customer-centric
- Responsible for reengineering the logistics network to reduce cost structure and provide more flexibility for growth
- Ensuring that the operating objectives and standards of performance are not only understood but owned by all employees
- Creating, revising, and reviewing schedules for various vehicles' routes
- Representing the company to the public, key stakeholders, and business partners
General Manager - 3* Garden Court Mthatha
(2010-03 - 2013-11)
- Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change
- Development of a capital expenditure and operations budgets for the unit (hotel)
- Ensure all repairs and maintenance to buildings and infrastructure are performed by internal personnel and external service providers are executed according to the set plans
- Ensure disaster and emergency preparedness activities are appropriately accessible planned, exercised, and documented
- Review the consolidated results of the unit and for its departments, including actual monthly, forecasts quarterly and budgets annually
Operations Manager - 5* ICC-Durban
(2008-07 - 2010-02)
- Oversee the development of operational strategy in cooperation with the Operations Director and other department managers. Establish and maintain appropriate systems to monitor, evaluate and report on all operational departments
- Overseeing the events, functions, technical and food and beverage departments in the complex of Inkosi Albert Luthuli (ICC – Durban)
- Ensuring that the conferences, events, concerts and exhibitions are executed according to the clients' expectations
- Ensure that the scheduling of personal is adequate for the smooth running of the conferences whilst ensuring that operation is within the budget requirements
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
Operations Executive - African Access Holdings
(2005-11 - 2008-06)
- Overseeing the project of more than R500million of ordering and delivering of textbooks for about 6000 schools in the province of KwaZulu Natal
- Responsible for the reports and meetings for the key stakeholders (provincial Department of Education officials, districts, circuit and schools officials, publishers, booksellers, distributors, etc.)
- Conduct contract reviews, negotiations and interface with customer and service provider contracting personnel
- Overseeing the development and implementation of Human Resource plans and performance management
- Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products
General Manager - 3* Southern Sun Garden Court Milpark
(2003-10 - 2005-10)
- Responsible for the coordination of performances of departmental heads with regards to the achievements of the hotel's objectives in alignment with the entire organisation
- Coordinating building maintenance and repairs with buildings & grounds maintenance that affect normal building operation
- Review all utility usage and billing to ensure accurate recording and identify usage trends that indicate where utility usage could be conserved
- Coordinate security operations with law enforcement, fire, health and safety agencies
- Responsible for the identification of potential business in local market and maintaining relationships with local companies to increase company's visibility within
General Manager - Southern Sun Garden Court Kimberley
(2000-06 - 2003-10)
- Responsible for developing an effective marketing strategy that takes into account all the marketing mix aspects
- To review financial statements, sales reports, purchase reports and keep a track of the same
- Monitor security policies and procedures to ensure compliance with internal security policies, licensing requirements and government security requirements and directives
- Analyse and evaluate security operations to identify risks or opportunities for improvement
- To coordinate with the head chef for the catering menu and other related activities
- Responsible for the development and mitigation of risks programmes in the unit and ensure that all heads of departments submit their monthly reports
Guest Services Manager and Deputy GM - Southern Sun Garden Court South Beach
(1995-01 - 2000-05)
- Oversees all guest services operations, including front desk, reservations, PBX, bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software
- Responsible for employees who working in customer-facing positions throughout the hotel, as well as ensuring that guests have overall positive experiences
- Responsible for training all guest services staff on effective ways to handle complaints, which involve listening and conflict-resolution skills
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy
Night Audit and Manager - Southern Sun Gold Reef City Hotel
(1988-07 - 1988-12)
Night Audit and Manager - Drakensberg Sun Hotel
(1987-11 - 1988-06)
Night Audit - Landdrost Sun Hotel
(1985-09 - 1987-11)
Night Audit and Manager - The Protea Gardens Hotel
(1983-11 - 1985-02)
Night Audit and Manager - The Towers Sun Hotel
(1982-08 - 1983-10)
Porter up to Night Audit - Moulin Rouge Hotel
(1981-06 - 1982-07)
