Meagan Bosch

To be appointed within the organisation as an opportunity to channel myself as an efficient and coordinated team player, and meet all daily tasks by applying my skills, and support the organisation's goals through my role.

Digital Banking Consultant at First National Bank (2016-01 – 2025-01)

Digital Support

• Assists customer with navigation and technical support.
• Provide navigational assistance to clients on Online Banking, FNB App and FNB dot Mobi
• Assist with online banking queries
• Maintain and enhance professional services levels to customers
• Customer education on channel usage and channel safety (Angst reduction)
• Assist customers with their online banking
• Specialize in irate customer handling with emphasis on customer retention
• Assist Private / Premiere Bankers and Private / Premiere Customers and Branch banking support and branch banking customers with digital queries, including but not limited to updating OTPs; increasing channel limits; RTC payments; transfers; username and password assist; prepaid purchases; send money; share investing accounts; kruger rand purchases; and transactional banking and forex
• Double check relation codes on Hogan to align with FNB business rules
• Ensure efficiency of service productivity and performance
• Report on required call centre activities and deliveries to improve business results
• Ensure all issues or feedback arising out of clients be accurately recorded on the system.
• Manage own development to increase own competencies
• Ensure all communication to client are professional, resulting to compliments
• Ensuring clients investigation deadline are met
• Educate clients on how the app functions
• Handling multiple chats at a time
• Queries relating to online navigation on the digital platform

Call Centre Representative at Conexus (2013-09 – 2016-06)

Customer Services

• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
• Determines requirements by working with customers.
• Capturing leads from various campaigns on Lead Tracker, then allocate/follow up on these leads
• Work across the Lead Tracker system
• Ensure that no leads are lost
• Ensuring 10-minute turnaround time to connect dealership to customer
• Liaise and communicate with the client as well as customer
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Maintains call centre database by entering information
• Updates job knowledge by participating in educational opportunities
• Daily call out to follow up on customer service
• Verify and track all special requests for the individual deliveries
• Urgent service control

Machine Operator at SANDVIC (2011-01 – 2012-02)

• Set up machines at the beginning of the shift to ensure proper working order
• Maintain and clean machines before and after each shift
• Monitor machines during every procedure to ensure optimum running
• Ensure stocks of needed materials are always ready and available
• Provide relevant information regarding progress to supervisors
• Regular stock taking

National Diploma in Paralegal – Boston College

National Senior Certificate – Vorentoe High School (Brixton) (2008)