Sales Support Specialist at Steelco (2024-06 – Present)
As Sales Support Specialist at Steelco, I manage both customer interactions and logistics operations, ensuring seamless order processing, stock management, and delivery coordination. I play a key role in sales support, administrative functions, and maintaining accurate financial records, contributing to efficient operations and excellent customer service.
- Receive calls and assist walk-in customers with inquiries and sales.
- Process quotes and invoices efficiently and accurately.
- Address customer queries and attend to rep emails.
- Organize collections, deliveries, and place buy-out orders.
- Maintain reps' weekly schedules and compile feedback reports.
- Conduct trade reference checks for new accounts and assist with credit applications.
- Prepare and update regular sales reports.
- Handle stocktakes, and GRNs, and maintain accurate documentation for customer credits.
- Audit and update credit notes, ensuring proper tracking and record-keeping.
- Manage vehicle goods return books, auditing weekly and ensuring returns are processed.
- Track stores and logistics expenses, updating spreadsheets for management.
- Monitor fuel consumption, verifying statements, and updating records.
- Oversee license and service schedules, ensuring timely renewals for vehicles and drivers.
- Maintain manual delivery note tracking, following up on invoices and dispatch processes.
Environment, Quality, Health and Safety Administrator at Treated Timber Products (TTP) (2022-08 – 2023-09)
- Accurate forecasts and presentations of information provided to me through the team.
- Organization of confidential staff information in a filing system, and updating any expired contracts, certificates, or medicals.
- Conduct bi-monthly meetings with the SHEQ representatives to communicate what could potentially be improved in the workplace. I take the minutes of said meetings and relay them to the correct people, to discuss the necessary steps to improve what was discussed.
- Capture data using Microsoft applications accurately and efficiently.
- Maintain readiness for bi-yearly health and safety audits with contractors.
- Ensure that all safety regulations and precautions are continuously followed to create a safe working environment for all infield workers.
- Ensure that all staff have the correct paperwork with them and conduct daily safety talks.
Logistics Coordinator at Treated Timber Products (TTP) (2022-08 – 2023-09)
As the Logistics Coordinator at Treated Timber Products, I hold a pivotal role as the primary liaison for all local orders, meticulously ensuring seamless stock management and order delivery.
- Accurate forecasts, captured orders, and efficiently coordinated routes for timely delivery, minimizing costs and customer inconvenience.
- Streamlined loading processes, ensuring accuracy in documentation and efficient shipment logistics.
- Facilitated overseas container shipments, creating necessary documentation to support smooth international trade.
- Prioritized orders to align with production requirements, enhancing efficiency and customer satisfaction.
- Led daily meetings to synchronize teams, communicated order updates, and maintained readiness for quarterly audits.
FTTH Sales Specialist at Vox Telecom (2022-04 – 2022-08)
Driving force behind sales growth and customer engagement.
- Drive sales growth and enhance customer engagement within a group setting. Strategically plan and execute activations/events to attract and convert new customer demographics.
- Proactively contact existing clients to ensure satisfaction and gather feedback on services provided. Conduct persuasive cold calls to potential clients, highlighting the value of our offerings and acquisition process.
- Establish a welcoming and approachable demeanor that fosters client relationships and boosts client acquisition.
Instore Promoter at Annastellar Brands (2021-03 – 2022-04)
- Cultivated and maintained strong customer relationships, guiding them in selecting daily vitamin solutions and sharing detailed brand information.
- Consistently exceeded daily and monthly sales targets, showcasing a deep understanding of the product range.
- Collaborated with Dis-Chem staff to optimize displays, pricing, and incentives, contributing to seamless in-store operations.
- Demonstrated expertise in all products, while actively participating in weekly tests to expand product knowledge.
- Assisted in ensuring shelves were organized and presented neatly, enhancing the overall shopping experience.
