Collections Supervisor - Cartrack - Rosebank, South Africa
(2024-09)
- Leads a team of 16 collection agents to streamline account recovery processes, improving overall efficiency and compliance.
- Developed and implemented training programs for new staff, enhancing team productivity and reducing onboarding time.
- Analyzed collection performance metrics to identify trends and opportunities for process improvements, driving better results.
- Collaborated with cross-functional teams to resolve complex account issues, fostering improved customer relationships and satisfaction.
Collections Team Lead - Cartrack - Rosebank, South Africa
(2022-10 - 2024-07)
- Leads a team of 12 collectors to optimize recovery strategies, enhancing overall collections efficiency and reducing outstanding debts.
- Developed and implemented training programs for new team members, improving onboarding processes and boosting team productivity.
- Analyzed collection trends and performance metrics to identify areas for improvement, driving strategic adjustments in team operations.
- Collaborated with cross-functional teams to streamline processes, ensuring compliance with industry regulations and enhancing operational effectiveness.
Legal Query Specialist [Helpdesk] - Cartrack - Rosebank, South Africa
(2021-07 - 2022-09)
- Resolving incoming email queries from clients
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Researched and analyzed legal queries to provide accurate information and solutions to client inquiries, enhancing service efficiency
Credit Controller - Cartrack - Rosebank, South Africa
(2016-09 - 2021-06)
- Reconciliation of debts
- Sending of monthly statements and invoices
- Resolve queries with client of unpaid or rejections
- Ensure sales Journals and credit notes are processed
- Managed customer accounts by monitoring payment schedules and resolving discrepancies to ensure timely collections.
- Developed and maintained strong relationships with clients to enhance payment processes and reduce overdue accounts
