Melanie Kimberger

Experienced Operations and Hire Desk Manager with more than 20 years of experience in rental operations, customer service, administration, and team leadership within the access equipment industry. Proven track record in improving operational efficiency, managing high-performing teams, driving equipment utilisation, and supporting revenue growth. Skilled in contract administration, customer relationship management, reporting, pricing strategy, and process improvement.

Recognised for strong organisational abilities, attention to detail, and a proactive approach to solving operational challenges.

Hire Desk Manager at SkyJacks – Division of Waco Africa (2020-01 – Present)

• Lead and develop a team of four Hire Desk professionals to achieve revenue and utilisation targets.
• Manage pricing support, contract administration, invoicing, utilisation tracking and rental operations.
• Improve customer satisfaction through proactive issue resolution and relationship management.
• Coordinate with workshop and logistics teams to minimise downtime and operational delays.
• Deliver monthly performance reporting on revenue, utilisation and conversion trends.
• Provide Syrinx system and product training to new employees.
• Review telematics systems and rental charges to ensure operational accuracy.

Branch Operations Coordinator at SkyJacks – Division of Waco Africa (2009-01 – 2019-12)

• Managed customer orders, pricing verification and delivery coordination.
• Acted as a key liaison between sales, operations, technicians and management.
• Supported tender submissions, quotations and operational reporting.
• Coordinated technician and driver schedules to improve service delivery.
• Facilitated a smooth transition during organisational integration into Waco Africa.
• Documented workflows and assisted management with operational improvements.

Rental Consultant at SkyJacks – Division of Waco Africa (2006-01 – 2009-12)

• Managed the full rental process from quotation through to invoicing.
• Consistently achieved revenue targets and converted enquiries into confirmed bookings.
• Developed new business through prospecting and customer relationship building.
• Managed customer follow-ups, payments, extensions and service support.

Receptionist at SkyJacks – Division of Waco Africa (2004-01 – 2005-12)

• Managed front-office administration and customer enquiries.
• Supported route planning, scheduling and general office administration.

Matric – High School Kempton Park (2001-12)

Business Leadership Development Programme (2019-12)

Syrinx Super User Training (2020-12)

Fire Fighting Awareness (2024-12)