Melissa Meyer

With 8 years of retail experience, I have excelled in handling challenging customer situations and ensuring their needs are met without losing their patronage. My ability to manage administrative tasks efficiently and take on additional responsibilities, including running extra shifts and handling a broader scope of duties, demonstrates my dedication and adaptability in a dynamic retail environment.

Team Leader - Country Road Group - Cavendish Square, Cape Town

(2026-05)

• Drive sales on a monthly of between R1,073 000 and R1 200 000.
• Assist customers with luxury experience.
• Maintain visual merchandising standards and assist with new launches every month.
• Receive and dispatch of stock.
• Assisting with maintaining administration such as red flags and stock movement.
• Authorizing for line and online refunds, gift card exchanges, IBT to and from branches, opening and closing of tills for till operators, uniform allocations.
• Assist with staff meetings, let's talks and conducting of training.
• Taking part in floor walks on a weekly basis with departmental figures.
• Assisting with stocktake(floor plans and preparations of departments)
• Assisting with launching of promotions, new sale and further markdowns.
• Signing off departments for next trade day(making sure housekeeping and replenishment are completed before end of day)
• Signed off on till operating training and ppc training.
• Completing DC report on a weekly basis.

3rd Key Holder & Supervisor - POLO South Africa - V&A Waterfront, Cape Town

(2023-11 - 2025-04)

• Managed store finances, starting with a float of R400, overseeing daily banking transactions averaging R4,000 to R5,000, with weekend totals often exceeding R10,000 due to cash payments from tourists.
• Maintained rigorous stock control by adhering to a 0.65 stock loss benchmark through regular audits, ensuring inventory accuracy, and reducing shrinkage
• Executed high-value transactions with care, including processing refunds over R999. These transactions were flagged at the head office due to their high-risk nature, requiring meticulous attention to detail.
• Consistently exceeded sales targets, contributing to the store's monthly revenue, between R1.9 and R2.1 million by ensuring permanent staff achieved their targets of R327,000 and flexi-staff achieved their targets of R318,000 based on hours worked.
• Monitored daily sales performance, ensuring that weekday turnover goals of R50,000 to R80,000 were consistently achieved, while driving weekend sales to surpass targets, reaching between R90,000 and R130,000.

Supervisor & Stockroom Controller - Forever New

(2019-12 - 2023-03)

• Conducted weekly RFID scanning, managing an average of 5000 stock items, and performed manual hanger counts, maintaining inventory accuracy and reducing discrepancies by 15%.
• Utilized Netsuite to pull stock estimates, receive and dispatch stock, and monitor incoming stock from suppliers (DSV) and inter-branch transfers (IBTs), optimizing stock management processes.
• Generated weekly reports, providing the head office with feedback on turnover, stock performance, and improvement suggestions.
• Implemented visual merchandising weekly, creating new displays and changing mannequins, enhancing store aesthetics and increasing foot traffic by 20%.
• Provided basic training for 10 staff members on purchases, stock management, merchandising, customer service, replenishment, and housekeeping, ensuring team readiness and improving overall store performance.

Customer Service Representative - Truworths Ltd. - Liberty Promenade, Mitchells Plain

(2016-03 - 2019-11)

• Controlled and managed stock loss by conducting weekly audits and addressing discrepancies, which reduced stock loss by 100 units per department.
• Maintained visual merchandise standards by updating displays and arranging products weekly, increasing 20-30 additional customers daily, reflecting a 15% boost in daily foot traffic.
• Unpacked an average of 30 boxes daily, increasing to 50-60 boxes during peak seasons of June-July and November-December, ensuring timely store restocking.
• Coordinated with sending out damages and processing other store inter-branch transfers (IBTs), managing around 100-150 weekly items to maintain accurate inventory.
• Operated on the till for one month, handling approximately 50 transactions per shift, including refunds, purchases, and exchanges on accounts.

National Senior Certificate - Woodlands Secondary School (2015)