Melleshni Chetty

Team Leader - Frasers Financial Services at Outworx (2025-03 – 2026-07)

Incentive shopping for my campaign
Attend disciplinary hearings
Run incentives in the campaign
Set Clear Goals: Define team objectives and ensure team members understand how their work contributes to the overall company vision and goals.
Communicate Effectively: Foster open communication within the team and act as a liaison to relay information and instructions from management to the team.
Delegate Tasks: Assign responsibilities to team members based on their skills and expertise to ensure tasks are completed efficiently.
Coach & Develop: Nurture team members' skills, provide training, identify areas for improvement, and support their professional growth.
Motivate the Team: Create a positive and supportive work environment, boost morale, and celebrate successes to keep the team engaged and productive.
Transferring calls, running personal errands, multitasking
Doing Call recordings checking if calls have been answered correctly.
Scanning of PODS.
Doing Premium Computations.

Sales and Marketing Advisor - Sky Direct at Outworx (2023-04 – 2025-03)

Sales and marketing of existing and new products to new prospects and upgrading existing clientele. Upselling and objection handling when need be.
Ensuring data protection procedures are followed with every account created or opened, accurate data capturing

Customer Service Advisor/Performance Coach at United Airlines (2022-07 – 2023-03)

Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans.
Address and resolve customer complaints and issues, such as flight delays, cancellations, and lost luggage.
Process ticket sales, upgrades, and exchanges at airline counters and over the phone.
Assist passengers with special needs, including pre-boarding, wheelchair service, and ensuring all necessary accommodations are in place
Completing regular performance couching when required and daily call listening

Manager/Sales Consultant at Exqzit Trends Boutique (2021-01 – 2022-06)

Receptionist /personal assistant and insurance administrator at Clientsure (2021-01 – 2022-06)

Administrator at Iraya Trans (2021-01 – 2022-06)

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