Melusi Nkumane

Audatex

Motor vehicle assessor at NetAssess (2025-12 – Present)

Audatex

Self-Employed at Frontrow Autobody (2025-09 – 2025-10)

• Hire and manage team of technicians and support staff.
• Oversee daily operations, including scheduling repairs and managing the workflow to ensure timely completion.
• Ensure all repair work is completed accurately, meets standards and satisfies customer expectations.
• Communicate with customers to provide updates, address concerns, and ensure they have appositive experience.
• Maintain a safe and clean working environment, enforce safety protocols, and ensure compliance with all safety regulations.
• Monitor and manage inventory, order part and supplies and handle insurance claims.
• Provide accurate repair estimates to customers and insurances.

OBF Agent at Vodacom OBF Agent (2002 – 2017-09)

• Dealing with Vodacom franchises regarding potential out-of-box failures via phone and e-mail.
• Troubleshoot issues on devise and perform initial assessment of manufacturing defects.
• Ensure all OBF meet establish criteria including timeframes.
• Return all complete products and ensure all original packaging and accessories are included.
• Collaborate with technical support, quality assurance, logistics and sales team to escalate complex issues.
• Arrange collections.

Matric – Holy Family College (1999)

National Diploma in Cost Management and Accounting – Technikon SA (2000)